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Business Profile

Colleges and Universities

College of DuPage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear *** Cashier Representative:I am writing regarding the bill $159. I keep receiving. I have called several times and left a message (I do not know the persons name. I was transferred to her office and left messages on her voice machine. I have never heard back.)In the fall of 2022, I signed up for the beginning watercolor class. I paid with my credit card through the *** system. When I arrived on the first day, the instructor (I do not remember her name, but she was older and very nice) said that I was not on her list and that I needed to call the main office. I did so, and they told me that I was registered, but that my credit card payment did not go through. I was transferred to another office, only to confront an answering machine. Frustrated with the run-around, I did not return to class. (I only attended the first.) I made this clear each time I left a message, yet I continue to receive bills.Please do what must be done to justify this situation. I teach at *** and I have never seen such ineptitude or the disrespect of not even returning a call.

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