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Business Profile

Handyman

Handyman Connection of Wheaton

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So many issues during the work being performed. Bottom line my biggest issue is that when they reinstalled a toilet they didnt put a new wax seal on. The old seal failed. I have sewage under the new flooring they installed and into my dining room ceiling. Shad filed through his insurance but didnt respond to the insurance company inquired so his insurance closed the file after one month.

  • Initial Complaint

    Date:06/14/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a proposal approximate 2/9/22 for them to complete a couple of small projects. I requested the drywall on the upper level be fixed with an access panel installed and the kitchen sink faucet and bottom kitchen sink shelf be replaced. The work was scheduled to start in the beginning of March with handyman **** The first day she came out she told me she couldnt do the work that day because of the weather which I was not informed when I agreed to have them do the work. It ended up taking almost 3 months to have the kitchen sink faucet and shelf fixed because of numerous cancellations and not showing up for 1 appointment when the weather was fine. I tried contacting the company about when we can get the drywall part fixed. The owner ********************* responded on 5/24/22 they had other handymen available to help complete the project. I responded with the availability we had for them to complete the project but I never heard any other response. I tried sending a couple additional emails but no response. Handyman Connection of Wheaton only completed half of the agreed upon work.

    Customer Answer

    Date: 07/13/2022

     
    Complaint: 17424680

    I am rejecting this response because:

     

    The information in the response from the business is inaccurate. The work in the kitchen was scheduled to start on 3/7 but she canceled due to the weather. Thats when a plumber was called to replace the one section under the sink. She also didnt inform me when I signed the proposal that the project would be weather permitting. It took 3 weeks after that before she was able to come out to get the old faucet cut off and the new one installed. I never said Sundays worked best. I had some Saturdays available as well. The handyman always wanted to come in the morning and I work Monday - Friday in mornings. Told her I am usually home about 2p those days. The handyman constantly kept rescheduling on us. On both Saturday and Sunday 5/14 & 5/15 she had me on the schedule to come out that day. 5/15 was only suppose to be in case the weather was bad on 5/14. I waited around several hours on 5/14 wondering when she was going to show up. I eventually texted her asking when she would arrive and she told me she was coming out on Sunday. She also said she forgot about the appointment on Saturday and scheduled work with someone else instead. 

    I reached out to the business at the end of May to find out when I can get the Drywall section taken care of. The owner replied on 5/24 and said they have plenty of carpenters available to help complete the project. They said there office closed for 2 weeks starting 5/23 but the owner still replied a day after that and didnt mention anything about their office being closed.  I sent a reply to that message but didnt get any reply back. I then sent 2 more emails but still nothing back from the business. They never contacted me even after the 2 weeks that the office was supposedly closed due to Covid. After almost 2 months from when I last emailed them, I have yet to receive any email or call from the business. 


    Sincerely,

    *************************

    Business Response

    Date: 07/13/2022

    Handyman Connection would like to resolve by providing a full credit for all service rendered at your property = $300.00

    The information and timeline submitted was provided by the Craftsperson who estimated and worked on your projects. We have no intentions to push fault - only providing the information shared to us. Our office is setup to support and manage Craftsman schedules to prevent issues as such. Unfortunately, the craftsperson that worked at your home choose to manage her schedule that resulted to frustration. 

    Our office team, including Shad, was hospitalized the week of 5/23 due to COVID that forced our office to close for two weeks. At the time Shad emailed you, he had no idea he would be in the emergency room 24 hrs later.  

    We truly apologize and hopefully a full credit with resolve this issue.

     

     

     

    Customer Answer

    Date: 07/14/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Handyman Connection of Wheaton is NOT a BBB Accredited Business.

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