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Business Profile

Home Improvement

Greater Good Restoration, Inc.

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Greater Good Restoration, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Greater Good Restoration, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      During the repair of my roof, Greater Good Restoration dislodged an air vent cover that fell to the ground and broke. They committed to replacing the broken vent cover, but 5 months later the vent cover has still not been replaced. The vent cover is a high part of the roof requiring a large ladder to replace (otherwise I would just consider doing the replacement myself).

      Business Response

      Date: 04/11/2023

      I have alerted our construction manager to this issue. They have stated that they had to keep rescheduling due to weather. But he is on the schedule for the service 

    • Initial Complaint

      Date:10/11/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      While Greater Good Restoration was replacing our roof, they broke a screen and a window. After several calls and texts messages, greater good has yet to notify us what their plan is to fix our broken window. It is going on 7 days since the incident.

      Business Response

      Date: 11/01/2022

      The window companies been out there the glass is order, I've spoken to him also. So we're just waiting for the glass to come in so they can go out and replace the broken one 

      Customer Answer

      Date: 11/02/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    Greater Good Restoration, Inc. is BBB Accredited.

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