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Business Profile

Auto Services

Tuffy Auto Service Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Lisa A

    Date: 04/18/2025

    CAUTION: Don't Bring Your Car Here!!!I went to Tuffy in **************** to get the power steering line on my 2006 ***** XC90 fixed, and they told me that in order for my car to run well, I needed several additional services:- Diagnostic Testing: $135.00 - Remove & Replace Spark Plugs: $405.56 - Power Steering Fluid Service: $246.85 - Emission Test at IL EPA: $89.00 - Front Disc Brake Service: $555.45 - Rear Disc Brake Service: $480.63 - Remove & Replace Drive Belt (Accessory/Serpentine): $220.64 - Remove & Replace Power Steering Line: $1,147.14 - Remove & Replace PCV Valve: $738.87 Despite paying $4,000 for all these services, they had my car for an entire month and still failed the emissions test, which never passed. I remained in a persistent cycle of having to call them for updates, each time hearing empty promises and new problems that led to further ballooning bills.Once my vehicle was finally returned, relief was short-lived. Within a week, the car began to shake and I had no choice but to return it to Tuffy. Three days went by before they finally called me to only to inform me of an undetected engine issue they failed to see initially. Shockingly, rather than fixing my car, they tried to **** off another vehicle, which turned out to be a lemona blatant attempt to sweep their oversight under the rug and offload more problems onto me.The communication was nothing short of a catastrophe. After days of waiting for calls that never came, In sheer disbelief, I asked for at least half of my hard-earned money back, a request met with ongoing silence and no action.Ultimately left with no car and no resolution from Tuffy, I had to tow my beloved truck away, disheartened and significantly lighter in my wallet.I urge anyone considering auto services at Tuffy to think very carefully and consider this cautionary tale. The disappointment and financial hit were real, and I hope to spare others from similar distress. Thank you!

  • THANAS P.

    Date: 09/25/2022

    HORRIBLE PLACE TO GO. I WENT TO HAVE AN ALTERNATOR ON FRIDAY 1:20 PM REPLACED AND THE MANAGER ***** TOLD ME HE COULD DO IT IN A COUPLE OF HOURS. AFTER A COUPLE OF HOURS HE CALLED ME TO TELL ME HE BROKE MY TENTION BELLT AND THE *** WOULD BE READY ON MONDAY I SAID THATS NOT WHAT I WAS PROMISED HE STARTED TO YELL AT ME . I HAD TO CALL THE POLICE TO GET BACK MY ***.

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