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Business Profile

Ecommerce

Forever-Beloved (DJIWJDCDA)

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/29/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 7th, 2024, I ordered some Sun-screen lotions I saw online. This company (Forever-beloved) immediately charged my credit card *****, although the total was supposed to be *****. I received a notification that the product had been shipped but never received it. I tried to get a hold of customer service, to no avail, i did receive a response from one of my emials that i needed to be patient, that the order was on my way, its almost ocober, and I haven't received, nor I get any response from my mails. I will attach screenshots of the order and the charge from my credit card. I want to get help getting the money back.

  • Initial Complaint

    Date:01/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about 10/28/2024 I placed an order for products from this company. I was immediately received an alert from my bank that this was a potential fraud. I emailed the company and was told they could not cancel. The bank flagged the debit and refunded the amount back to my account pending investigation. At completion of their investigation they withdrew the money determining that it was a legitimate purchase. I never received the product and never received a refund although they are saying they refunded. Also the amount taken out of my account was higher than the amount on my order. Attached is the email communication between myself and the company.

  • Initial Complaint

    Date:01/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 banks from Forever-beloved back on 11.14.23. *hen I reached out to the company on December 19th to find out the status of my shipment being it had been over a month and it still hadn't arrived, I was told that they would contact the shipper and expedite it. I did not receive the items until January 5th. *hen I received the package, it had a return address of ****************, **, but when I look at the tracking it started in ******** *****. *hen I opened the package, the * bank has scratches on the plexiglass and instead of the name being etched on the glass, the company sent stickers for me to personalize. Upon several attempts to get a refund for the * bank, all I get from the company is that they want to send me a $4 refund and are telling me that the postage to return it would be far too expensive. I am requesting a full refund of 1 of the banks that I ordered and will deal with the 2nd one not being personalized.

Forever-Beloved (DJIWJDCDA) is NOT a BBB Accredited Business.

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