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Business Profile

Tools

Tiger Tool Supply

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/7 I made a purchase of the Waldmann Floor Lamp on ***************************, cost $1423.72.On 11/10, I received the order in the evening and immediately tried to test it. The cable/wire inside the stand got burned. I left a message on their website right after I had the issue. No response.Then after a few days, I left a message again, emailed them as well, and later my husband called them couple of times left voice messages, but never heard back. I hope they can help me resolve this, otherwise Im asking for a refund.

    Business Response

    Date: 01/05/2024

    *********************, customer, of Sales Order ****, purchased November 7, 2023 with American Express. 
     
    Below are the Sales Order details:
     
    1. Sales Order **** placed on 11/7/23.  See attached copy of Sales Order.
    2. Sales Order **** purchased with American Express.  See attached proof of payment.
    3. Sales Order **** shipped from Manufacture on 11/09/23.  See attached Proof of Delivery detail.
    4. Sales Order **** received by ********************* on 11/10/23.  See attached Proof of Delivery and detail.  *** tracking 1Z6297390376390420.
    5. Customer claimed item did not work.  Manufacturer was contacted for an RMA to Repair and/or Replace it.  A *** account to ship product back was also provided.  See attached copy of RMA ****, which was provided to customer.  See attached email communication.
    6. ********************* has also filed a chargeback with ***************** form of payment used at time of purchase, which is being disputed by the company.
    7.  *********** has and is working to resolve this matter with customer.  Product is under warranty.
    8.  As of January 5, ****, customer has not returned product according to RMA **** to manufacturer for repair and/or replacement as it is a warranty product.
     
    *********** has been and is in communication through and including today (1/5/24) with customer to resolve matter.  See attached current email communication.   The claim is false and unwarranted.  
     
    Please consider reopening ID ******** for company to respond and provide supporting documentation to customers complaint as supplied herein.
     
    Thank you!
     
    Sincerely,
    *********************

Tiger Tool Supply is NOT a BBB Accredited Business.

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