Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item has not been received and seller is offering ridiculous suggestions of remedy such as I track down the *** driver to see if they remember the delivery from a week ago. I have security surveillance and item was neither delivered to nor stolen from my property. I have not received this order and seller states they feel absolved of responsibility. I would like a refund for item not received. I have attached screenshots of emails exchanged today with seller.

  Business Response

  Date: 03/30/2023

  To whom it may concern:
  
  This is in reply to the  BBB Complaint ID#******************* as per attached copy of your letter.
  Apologies for the belated reply but such notification was sent to our five years old address...
  Please update your records with our current business address: Artistica Italian Gallery, ***** **** *************. |  ********, ** 60025.
  
  We will definitely would like to reply to this case as we feel that we have done everything we could to assist *************************** to resolve this matter as you can see reading the attached emails thread.
  ******************************* order was shipped by us promptly and, according to **** the same was DELIVERED on March 1st, 2023 (See attached official tracking progress from *** or use below link to verify our statement).
  ******************************************************************************************************************
  
  Note that in her first email, *************************** stated that misdeliveries at her residence occurred several times in the past but instead of putting any effort in locating the package, she immediately requested a full refund...
  Since the package was deemed "Delivered" nor us or *** are responsible in case of theft and as per **** so we suggested to contact the local Police, we also immediately submitted a claim with *** to trace the same.
  As shown in the attached tracking, it seems that the package was eventually located and on March 21st, 2023 *** attempted another delivery but was unable to complete it because receiver not available at the time.
  In the meantime *************************** contacted her ******************* which granted a temporary credit on her purchase while waiting for *** final resolution of this case and took her tome to contact you the BBB for something we are NOT responsible as we shipped the order that was delivered in a timely fashion!
  Nevertheless, we are still pursuing *** in order to get to resolution that would clear this matter and rest assured that we will keep you posted as we value our FIVE-STARS ratings that we have and in 40 years this is the first and only time we have been "reported" to the BBB, again for something we are NOT responsible to begin with...
  
  We would appreciate a receipt acknowledgment of this letter and please advise what should we do to clear our name an issue with BBB.
  Looking forward to hearing back from you.
  
  Marco & Alice  ************
  Artistica ****** of *****