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Business Profile

Garage Doors

Sears Garage Doors & Openers

Reviews

Customer Review Ratings

4.43/5 stars

Average of 7 Customer Reviews

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Review Details

  • Review fromDavid H

    Date: 01/29/2024

    5 stars

    David H

    Date: 01/29/2024

    This is the second time I have used this company to fix problems with my garage door and opener (installed by someone else 15 years ago). Both times I spoke to **************, the owner, who answers telephone calls himself. The first time, several years ago, required dispatching a technician to make the necessary adjustments - he arrived within the time window, knew exactly what he was doing, fixed the problem, and the labor bill was fair. (There were no parts). The second time - this morning - ***** helped me successfully troubleshoot both problems over the phone!! (I had Googled a solution to the issue and checked the manual, both without success). I would definitely recommend ***** and his Sears Garage Doors franchise in ********.

    Sears Garage Doors & Openers

    Date: 01/31/2024

    *****,Thank you for your kind words. It was a pleasure doing business with you.
  • Review fromBrett H

    Date: 02/13/2023

    5 stars
    I have been consistently pleased with the service provided by Sears. the owner, ***** is prompt and made sure that ************** was on time and got the repair done.
  • Review fromScott S

    Date: 02/13/2023

    5 stars
    I called as my garage door wouldn't open and it was very important that I get to work. They came out within 1 hour and were able to repair what was broken. My door was working perfectly within 30 minutes of arrival. This is not the first time I have I've used them and I can't tell you how pleased I am with their service and professionalism.
  • Review fromJim T

    Date: 02/12/2023

    5 stars
    Answered phone and setting appt was easy. On time. My garage door is quiet when opening. Installer was professional and cleaned up his work area. I would use this service again.
  • Review fromLorraine B

    Date: 02/11/2023

    5 stars
    In the past I have had trouble with my garage door not opening and also the outdoor keypad. My experience with the company was terrific. Qualified personnel were dispatched quickly and my problems resolved. I would recommend using their services.
  • Review fromSkip N

    Date: 02/11/2023

    5 stars
    Sears Garage Doors in ******** is an excellent service provider. We have used them on multiple occasions and have always been satisfied with their work. The service technician arrives when promised and works very efficiently. In addition, every technician is very friendly. There are certain things that 'regular homeowners' can do around the house. Messing around with anything to do with garage doors is NOT something you should do. The springs are very dangerous and if you don't know what you're doing it can actually injure or kill you.I have found their prices to be reasonable compared to their competitors. I would definitely recommend them.
  • Review fromRichard C

    Date: 09/23/2022

    1 star
    Had several appointments for a garage door installation. On 3 different occasions I waited for a installer to show up and received 3 different excuses. At this point no one has bothered to call back which is unacceptable to me as a customer. A zero star would have been appropriate.

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