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Business Profile

Gardener

Turf One LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 19, 2023, I purchased a new Weibang E-rider from *************** ************************************* with Turf One, also known as Weibang USA and Weibang, **** I paid $2,799 for the electric riding mower, which was shipped to me. Since it was October, the lawn mower was hardly used until Spring, 2024. At that time, the battery in the mower was no longer taking a charge. I emailed ***** about this problem on March 19, 2024. We have been emailing since then to try to determine the problem, and I even paid $50 to mail the battery to ***** for testing. Four months later, and I have no working lawn mower. I have asked for a new (working) replacement, and or a full refund of my money several times. ***** has written that they can only refund less than half of the amount I paid and that the lawn mower must be collected first. When I ask for a date to have the lawn mower collected, I get no response. ***** is no longer responding to my messages.I want a full refund for the $2,799 I paid for the mower, plus $50 for mailing the battery to them (which should have been mailed with a voucher they were supposed to supply but didn't).The address I used to mail the check is:Weibang *****************************************************

    Customer Answer

    Date: 08/12/2024

    Here is the cashed check image and the statement in my account of the date and amount. As is described in the email correspondence, this check was sent to *************** at the address below.  Please let me know if you need any other information.

    On Oct 19, 2023, at 11:14 AM, **********;Ju <****************************************> wrote:

    ? Please send the check to:

    Attention: Weibang Inc.
    ************************************************
    ******************************


    Regards,
    *****

    Thank you,

    *******

     

Turf One LLC is NOT a BBB Accredited Business.

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