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Business Profile

New Car Dealers

Superior Collision Custom

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/20/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My issue is basically with the front bumper labor. I thought that the labor and paint would be cover by *****, but it seems like I absorbed everything. There is more than just 3.5 hours of body labor to repair. There is alot of other fees related to the bumper. There is more than 29 hours of labor charges on the final bill that you sent me. Do you realistically think that your guys spent *********************************************** your shop to be installed? Of course that is not a REAL question. Please review this bill with your operations manager and let's apply real actual labor hours instead of what the computer automatically calculates. Also, please make sure everything is functioning on the vehicle, including the door switch that I brought in to be swapped, including the air suspension switch. Let's also take into account that my vehicle was delivered to you in late-July and we are now in mid-September. Please review, recalculate, and provide me with a final revised bill after speaking to the operations manager and ownership, if need be. You have not even done a final walk around and function check on certain items on the vehicle. Also, the center pieces on the old door handles could of been used and placed on the new handles. Just a thought on labor efficiency and savings. I can nitpick this entire self-pay bill.

    Business Response

    Date: 09/20/2022

    Hi, I am no longer the owner of the company, but I will forward this information. The proper address should be ******************************************* I will urge them to address this immediately.

     

    Thank you

    Customer Answer

    Date: 09/23/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

Superior Collision Custom is NOT a BBB Accredited Business.

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