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Business Profile

Perfume

Wicked Good

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Perfume.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Upon ordering a item from this vender I was unable to select the scents associated with the item, a drop down menu was not available as it usually was. I immediately email customer service and told them of the issue. The representative asked which scents I wanted, I told her and she said she had amended my order. When I received my order, the wall plug in I ordered and paid for was not in the package and it was crossed out on the packing list. I emailed again and was told it was not included because it was in the original shipment. I responded that this was my orginal shipment, please send me the plug in I paid for. No response. I emailed again requesting support and the representative asked what scent I was missing. I responded that I was not missing a scent, I was missing the wall plug in. I asked for it to be sent to me or to receive store credit. No response. I emailed again asking for store credit. No response. I would like store credit or a refund of $15, which is the price of the wall plug in sold on their website.

  • Initial Complaint

    Date:05/09/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 20th, I made two purchases, the first one was $98.94 and was for one 3.4oz perfume spray called Anitta. It is for a remake of a discontinued fragrance so upon second thought I thought Id like to have more in my vault so I made another purchase totaling $128.89 this transaction was for another 3.4 oz Anitta perfume spray, an ****************** and a Anitta Perfume roll on. The first $98.94 transaction was Order #*****, the second $128.89 was Order #*****. Order #***** ships out on April 22nd and Im provided with tracking # ********************** and the item delivers April 24th. Days past by and the other never ships. It isnt until April 29th when I receive an update saying my order #***** is cancelled at my request. Confused, since I never requested such a thing,I reach out to support where they say first say the email was a mistake and my order was actually shipped on April 20th and they give me the above tracking number. I correct them and tell them this was the order number for my first order, not the second, they then change the tune to say it was shipped in the same box, I again say I know thats not true because 1) the invoice in the box only shows the one item sent and 2) because I have video footage of me unboxing the item and no other products were found. They then say theyll redirect me to their manager who now says they tried to combine the orders, but couldnt because they were waiting on payment for the second, but they saw I did make my payment and they would ship it out asap. Then they immediately come back and say whoopsie Shopify actually refunded the order so do you want us to send and invoice or just redo it again on your end. I let them know I dont want anything now because I lost trust in this company. And for good reason because here I am still having not received my money despite them saying it was refunded over a week ago. This company does not have their ducks in a row and doesnt know anything going on

Wicked Good is NOT a BBB Accredited Business.

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