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Business Profile

Photographer

Studio95 Photography

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photographer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Studio 95 was contracted to provide school photos to ************************** in ************. Picture day was 10/28/22. A photo package was ordered, confirmed and charged to my credit card on 11/2/22. A timeline of delivery was given by Studio 95 for delivery within 4-6 weeks. That time came and went with no delivery. I reached out via both email and phone twice, on 12/15/22 & 1/3/23, receiving no response. It is my understanding the school also reached out the week of 1/5 and were told of an issue but resolution would be forthcoming. However, no one from Studio 95 subsequently reached out to follow up with us as had been relayed for resolution. Again, it is understood, that the school repeatedly contacted Studio 956 the week of 1/16/23 now also receiving no response. To my knowledge, no parent who ordered photos has received their photo package. We have not even received communication since orders were placed and confirmation emails were sent. And no refunds have been issued. Not only is this a terrible way to run a business but now we, as parents, are missing out on documenting a childhood milestone and being charged for it! If the photos can not be delivered a refund must be issued immediately. We are entering week 13!

  • Initial Complaint

    Date:01/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This photographer, ******, took our park district soccer pictures September 21, 2022. We still have not received the pictures. She claimed to have had serious health problems and then stated they were sent the week of November 23rd. I called to complain on December 6th and she called me back to explain it all and ensure they were coming. We still havent received them and she has since then stopped communication with everyone, cell phone mailbox is full and just ghosted us. We all paid up front for our pictures and want the pictures as those are our memory of our kids that we trusted her with. So disappointed! I had 2 kids have individual and team pictures taken. The money was taken out of my credit card account on 9/23/22.

Studio95 Photography is NOT a BBB Accredited Business.

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