Complaints
This profile includes complaints for Siding & Windows Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In signed an agreement on 12/15/23 to have contractor replace siding, roof, and carpentry repairs because of an insurance claim when a tree fell on my home. In Feb'24, I issued down payments. In turn, The contractor was supposed to order materials and begin necessary repairs in Feb. After continued attempts for the next 8 months, the contractor finally began work on the carpentry repairs in late Oct'24. The contractor hired a sub-contractor, who performed the repairs. This subcontractor was unable to perform repairs, so he sub-contractor to another company, known as ***************** out of *************. I immediately began to witness subpar workmanship by this company, as he was short staffed and hired two additional workers. They were all non licensed roofers and they installed roofing components without acquiring the permit from **************. In ********, You have to be a licensed roofer in order to install roofing components such as roof sheathing and Ice/Water Shield. Once installed, I immediately began seeing roof water leaks throughout my home in the areas they repaired/constructed. I asked them to fix known issues and they turned a blind eye. Then, This week they terminated my contract with only 15% of it completed. They have breached the contract with abandoning the terms of the contract. There lawyer sent me final demand letters with charges from a Change Order that I never signed or agreed for them to complete. Currently, They owe me credits and refunds that they have refused to issue. I have sent down payments for the roof shingles that they never completed and they will not return the money. I am not responsible for any Change order invoices, when I never signed anything.
Business Response
Date: 12/11/2024
see attachmentsCustomer Answer
Date: 01/09/2025
Complaint: 22529863
I am rejecting this response because: I don't accept the response from the business. See attached letter.
Sincerely,
***** ******Business Response
Date: 01/30/2025
See attached response from Siding and Windows Group to the rejection complaint of ***** ******.
Sincerely
**** ********, one of its attorneys.
Customer Answer
Date: 04/14/2025
Complaint: 22529863
I am rejecting this response because: Please see attached email regarding my permit response to ***, as the representing attorney lied in his response letter to the BBB stating that I told them to not get a permit which is false. See my response in the attached email directly to ***** @ SWG. I would need to sign a waiver and I never did. Therefore, It is SWG's responsibility to acquire all necessary permits prior to commencing on the project or working on my home. They did none of that prior to work, which is a breach of contract. Says it in the T&C's of the contract.
Sincerely,
***** ******
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.