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Business Profile

Travel Agency

Vantage Travel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I scheduled a trip with Vantage on 6/21/2022 (reservation ******) which was to leave August 22, 2022. Vantage cancelled that trip and rescheduled ** for a similar trip, scheduled to leave June 15, 2023. They denied my request to cancel and provide a refund. They cancelled that trip on June 3, 2023 and following an exchange of e-mails they confirmed I was in the queue for a full refund ($12,936.00). Since then they have not responded to my inquiries and apparently have filed for bankruptcy on June 29, 2023.

  • Initial Complaint

    Date:06/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vantage Travel was paid in full from us as members of their President's **** for $15,996 on 11/14/22 for a May 20, 2023 cruise (which ironically was cancelled a week before this date). My husband passed away on Jan 31, 2023 and refund was requested on Feb 13, 2023. I did purchase their travel insurance through Allianz and have filed a claim with them which was approved. I also sent in the paperwork requested by Vantage Travel, a death certificate and my original invoice. As of today, June 4, 2023, I have not received my refund as promised. A copy of the return correspondence is uploaded.Several calls to main customer service and through their elite President's **** member line and additional emails concerning this refund have been ignored with no further response.

  • Initial Complaint

    Date:11/20/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am **-executor on my Aunt ********************* estate. My aunt *************** is the other **-executor. Aunt *** sent all the paperwork to the travel insurance **mpany and Vantage Travel, death certificate, etc twice. Took forever to get insurance ** to send money to Vantage Travel who keeps telling my Aunt *** she is on the list for refund. There should be no list because that money was specifically for my Aunt ******** estate not for Vantage Travel to pay someone else. They are using money that is not theirs. This happened in February and my aunt is always calling to check on. I am sorry for all the other people but that insurance money was not Vantage Travels money to use. We cannot close out the estate until we get this settled. Pay up!

Vantage Travel is NOT a BBB Accredited Business.

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