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Business Profile

Tutoring

C2 Education of Glenview

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally signed a 50 hour contract with C2 Education in 2017, where I was told that my hours would never expire. My child took C2 lessons from 2017 to 2019, taking a break from 2020 to 2022. In late 2022, I signed a new contract to use my remaining 30 hours. Now, in 2024, I was recently informed that my hours would expire in two weeks. I was never informed that under the new policy, my hours would have an expiration date. I have lost over $1000 dollars as a result.

    Business Response

    Date: 07/02/2024

    ******** originally purchased a tutoring package for ************************** November of 2016. Those hours had an expiration period of 18 months and expired in May 2018. In addition, she was awarded 42 free hours in 2017. Although our contract terms and condition have always included an expiration date, we didn't always enforce that date and continued to allow students to use their paid hours. In December of ********************************************************** an effort to do right by our customers who were under the impression that their hours didn't expire, we made them an offer to put any remaining hours on a new contract that would then expire on the new expiration date. ******* agreed to this offer and signed a new contract (attached) for her 52 remaining (42 of which were free hours) which expired on June 13, 2024. At this time, ************ children have used all of their contract hours and their account is closed.


    **************************;                         
    Director of Operations      

C2 Education of Glenview is NOT a BBB Accredited Business.

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