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Business Profile

Heating and Air Conditioning

James Heating & Air Conditioning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

This profile includes complaints for James Heating & Air Conditioning's headquarters and its corporate-owned locations. To view all corporate locations, see

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James Heating & Air Conditioning has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/20/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We contracted with ********************** Heating and Air to have them install a new gas furnace and air conditioner. When the furnace was run it emitted toxic fumes that give one a headache and sore throat. This problem was noted by myself, my wife, Mr. *********************** his helper ****, and a representative of the wholesale business in ********* (I'm sorry but I don't have their identity) where Mr. ********************** bought the appliances. Mr. ********************** installed three different furnaces trying to solve the problem, but all three had the same issue. He had said he would come remove the A-coil to see if that was the problem but he didn't. Then Mr. ********************** suddenly quit answering our phone calls or voice mails. Last time he did answer my call I begged that we find a resolution before the lawyers get involved, and he said "go ahead if you want". We are senior citizens without a lot of money and we are out $7,600 dollars, and don't have a useable furnace. All we want is for him to either fix the problem or remove his equipment and refund our money so we can hire someone that can do the job. Thank you for your time and attention. Please help.

    James Heating & Air Conditioning is NOT a BBB Accredited Business.

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