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Business Profile

Campgrounds

Timberline Campground

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/13/2024

    Type:Facilities Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is now my third attempt to reach a manager. I also called to speak to a manager on Tuesday. When I gave my name, I was told, they would not be forwarding my information to their manager, and they hung up on me.
    When we arrived at the campground on Friday 6/7, we immediately noticed that the toilet in our cabin was not working properly. I personally went over and told management, who then sent over the cleaning lady to check this. The cleaning lady told us that she would try to contact someone to fix it and to just take the back of the toilet off to flush it manually until then. A couple hours passed, still no one came to fix the issue. I walked back over to the office and notified them again. They said they were calling maintenance and would send someone. Still, no one came to fix the issue. The handle was loose and at this point had now fallen completely off and we were still having to lift the back off to manually flush. Saturday morning, I reported this issue a third time and again was told they would send someone to fix it. We had my son's birthday party that afternoon and needed this fixed beforehand. We reported the issue three more times on Saturday. Again, no one came to fix this issue. By Sunday morning the toilet was leaking all over the floor, and we had to turn the water off. Again, we reported this issue. No one came. Upon check out, I was told by the man running the office that morning that the toilet was just fine until we came along, and that he had notes from his manager and the owner, both of which said it was our fault the toilet did not work. He then threatened to call security on me when I asked to speak directly with the manager or owner. I am not sure exactly what kind of establishment you guys are trying to run here, but what I do know, is that this situation in its entirety, was completely unacceptable. I would like someone to call me regarding this immediately.

Timberline Campground is NOT a BBB Accredited Business.

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