Complaints
This profile includes complaints for Weber Granite City Chevrolet's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had to return 3 times for the same issue. They tried to charge each time for a diagnosis. The required repair was covered by extended warranty insurance. Second visit I was charged over $300 instead of replacing the warranty covered item. The $300 repair did not address issue as was told it would. On third visit warranty item was finally replaced but not without issues! Once my car was released, it had trouble starting. I drove less than a mile, parked my ************ failed to start. Had roadside assistance to assist. They jumped the battery, and told me to return the vehicle to the dealership. Agent stated battery was fine & alternator was charging battery. Told once driven, should be fine. Drove home, parked & vehicle doesnt start (third time). Called for service manager Don ******** several times, left messages requesting to return my call to no avail. I was warned against taking my warranty companys advice & told if my vehicle failed to operate that Weber would not make the repairs/warranty their work. I am very displeased with the service that I have received. I am very displeased with Weber Chevrolet's handling of this matter & regret placing my trust in them. I request that my car is properly serviced, and restored to its ************************ Finally, Weber failed/did not release the receipt addressing services rendered at the time that I picked up my vehicle. They claimed the part the warranty company provided was defective & required being removed & replaced a second timeI request Don ******* respectfully return my call & address my concern. My vehicle remains inoperable!
Business Response
Date: 06/19/2025
# 23454402
- Cherie Young
Weber Chevrolet has investigated the complaint by Ms. Young:
Weber Chevrolet contacted the customer on Wednesday, June 11th,
to discuss her concerns. The customer agreed to bring her vehicle back to the
Dealership on
Thursday, June 12th. Ms. Young did not receive her paperwork
since her extended warranty stated Weber Chevrolet had to use a specific part
from Autozone. The part we received
proved to be defective and we had to wait a second day for Autozone to provide
us with another part. Weber Chevrolet is
waiting for Autozone to reimburse us for the additional labor to replace the
part a second time. There is also an
issue with the car not starting and the battery going dead. Weber Chevrolet agreed to take care of the
diagnostic charges for the battery. If
the diagnosis results were due to the repairs we performed, Weber Chevrolet
will cover those charges. Also, if the
issue is due to our workmanship, Weber Chevrolet would cover the cost of the
tow truck bill. If the issue is a result
of a failed battery, the tow truck bill would be Ms. Young’s responsibility.
She would also be responsible for the battery and installation. Ms. Young agreed to this proposal. Our service manager spoke with her on June 11th at 1:53pm and that call is recorded if requested.
Addendum 1:
Customer had her vehicle in the shop on 4/09/25. Diagnostics
were performed and the wiring for the cam sensors were exposed and needed
rewiring. The tech said it looked as if someone had been working on these wires
in the previously. We repaired the wiring to the cam sensors. The codes were
cleared. And the fault did not return. Her extended warranty would not cover
the repair. The customer had other codes that were in history that did not
return. The customer took her vehicle.
She returned on 05/12/25 with the check engine light on
again. The canister purge valve was setting a code, and a code for the fuel
level sensor was setting. Diagnosis was performed on the purge valve
circuit. It was determined that the purge valve was failing intermittently. The
tech also found the fuel level connector was not plugged in fully. Again the
tech said it looked as if someone had been working in that area, he plugged it
in and the customer was told to drive the vehicle.
She returned again on 06/03/25. The fuel level sensor code
returned, diagnosis led to replace the fuel level sensor. This was covered by
her extended warranty using a Autozone part which had to be replaced twice.
Weber Chevrolet Service is expecting her vehicle back today.
We will be diagnosing the battery going dead.
Addendum 2: update -Tuesday 6/17/2025, Weber Chevrolet
received a voice mail from the customer Cherie Young. She stated that they replaced the battery,
the vehicle started and everything seemed corrected. The customer requested a one-to-two-week
extension due to the fact they had a new driveway poured. The vehicle is in her garage, and she cannot
drive it for 7 to 10 days. We suggested
she open the garage door and at least start the car for the battery to remain
charged. The customer thanked us for working with her.
This conversation is a recorded message and available if
requested for documentation purposes.
Weber Chevrolet has done as much as possible to satisfy the
customer at this time.
Weber Chevrolet stands behind its service work and per our
conversation and agreed upon solution, have a plan in place with Ms. Young to
reach a satisfactory solution.
Weber ChevroletInitial Complaint
Date:04/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter about a recall on my car, 2016 ***** Cruise and the representative said I can take the car to any ***** dealer to get my car repaired. So I took it to Weber Chevrolet. I called about my vehicle and they said that someone has picked up my car already. I did not get my car, someone else picked it up. I called the dealership where I purchased the vehicle at **** ******* Chevrolet and he suggested that I report it to the police. I would like to receive my car back.Business Response
Date: 04/04/2025
#********
Weber Chevrolet has investigated Mr. ******* complaint. Mr. ****** brought his vehicle in for service, May of 2024. Weber Chevrolet performed a diagnostic on the vehicle and found it needed a new engine. We have not had contact from this customer until recently. The vehicle has been on Weber Chevrolets lot since May of 2024, when his car was diagnosed for engine failure. There was no recall on the vehicle. He had a special policy that addresses a turbocharger replacement, Mr. ****** felt the turbocharger caused the engine failure, which simply isnt true. He did not want to purchase an engine and so the vehicle sat on our lot for almost a year. When Mr. ****** came into the dealership, he brought the police with him. We absorbed the diagnostic fee and closed out the repair order. He has been given his keys and upon directive from the police, he is removing his vehicle from the dealership property in a couple of days.
Weber Chevrolet completed the diagnostic on this vehicle in May of ******************************** a fair and reasonable manner.
Weber Chevrolet will consider this matter closed as soon as this vehicle is removed from our property within the time guidelines specified by the police.Initial Complaint
Date:03/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a vehicle a year ago, a 2019 ***** Traverse, I&#**;ve had it one year now and I have had to take it to the shop every 2-3 months. I have had to have my alternator replaced, throttle sensor, and my check engine light comes on frequently.Business Response
Date: 03/28/2024
#******** - *************************
Weber Chevrolet has investigated Ms. ******* complaint. November 11, th, 2022, **************** purchased a 2019 Chevrolet Traverse. The vehicle at time of purchase had registered ****** miles on it. The Traverse currently has ****** miles on it, (16 months ****** miles). Vehicle has been serviced at our service department at various times. All work performed, except for maintenance work, (oil change, tire rotation) has been covered by the ** warranty. The Traverse has also been taken to other repair facilities for oil changes. Weber Chevrolet has provided a loaner vehicle to **************** at various times and has offered to take her home to avoid waiting for her vehicle. Weber Chevrolet will trade her out of this vehicle and into a different vehicle of her choice. Weber Chevrolet has complied with all ** repair directives regarding work done on this vehicle.
The option to remain in her current vehicle or trade into a different one is entirely up to ****************, Weber Chevrolet will work with the customer per her decision.Initial Complaint
Date:11/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have had multiple issues with our vehicle and has been to their shop multiple times with the past year. Weber has not been up to their maintenance standards with services that has been provided. We have photos that has shown the poor job that has been done on the 2017 Chevy Camaro, also the customer service has been poor even down to the service manager. I feel discriminated against the company several times during the times I have brought my car and it’s still partially prepared. We have even spoken to the general manager and they have threaten to sue us. I have my vehicle and the car is not working properly. Also they have installed a new motor, new sunroof and some other repairs that was not completed or not fully installed correctly that was brought to their attention.this has been explained and Weber still has not even returned our calls from the service manager. I also have a video to shareBusiness Response
Date: 11/03/2023
# ********
Weber Chevrolet has investigated Mr. ****’s
complaint. Mr. **** brought his 2017
Camaro in for service and was provided with a loaner vehicle. While the loaner
vehicle was in his possession, he was involved in a car accident. Mr. ****’s deductible was $1000. Which Mr.
and Mrs. **** refused to pay. Weber Chevrolet attempted to run the credit card
on file for the deductible, but the card was declined twice. As of the current
date, this unpaid balance has been carried by Weber Chevrolet. Since that time, and in good faith, Weber
Chevrolet has continued to work on Mr. ****’s car with all repair work covered
by the warranty, (this does not cover oil changes).
Mr. **** had Safelite Auto Glass replace his
windshield at some point and complained to them they had damaged his headliner.
Safelite covered the cost of Weber Chevrolet replacing his headliner. Mr. **** complained we had left fingerprints
on his new headliner, loosened his rear-view mirror, the park brake release was
chipped, and the bezel was loose from around the instrument cluster. We picked up the vehicle from Mr. **** and did
a complete interior and exterior detail on his vehicle. We also tightened the mirror. We did not do
anything with the bezel or the park brake switch, as the services we performed
were not in relation to those areas. When we delivered the vehicle back to him,
Mr. **** also complained we damaged his door panel. This is not true.
We would always offer to pick up and drop off
Mr. ****’s vehicle for him since we could not place him in a loaner
vehicle. Mr. **** would cancel on us
multiple times, change his pickup dates at the last minute. Weber Chevrolet has gone above and beyond to
help Mr. **** with claims and issues with his warranty company.
October 17th, 2023. Mr. **** spoke
with our general manager and stated the issue of the $1000. was not his
responsibility. Our GM stated he could
bring his vehicle in, our service manager would look at the door panels, (we
did not remove to clean his vehicle) and would address the issue of the balance
due from September 2022. We stated we
would not work on his vehicle until that amount is paid. Mr. **** implied because of the money owed by
him, we are doing sub-par work on his vehicle, which simply isn’t true.
Weber Chevrolet has attached the loaner vehicle
agreement authorized by Mr. **** and his wife. Page seven of that contract are
notes showing dates and times our service manager tried to contact Mr. **** regarding
the balance due, without any returned call from Mr. ****. We have also included copies of the declined
receipts when Weber Chevrolet attempted to run the credit card the customer had
on file with us when agreeing to the loaner contract. The recorded call between
Mr. **** and the GM is available upon request.
Weber Chevrolet has treated Mr. **** in a
fair and equitable manner and requests he seeks service elsewhere, including
all Weber Group locations. Our obvious concerns are not only the unpaid
balance, but the continued accusations by Mr. **** of additional damage done to
his vehicle with every visit.
Weber ChevroletInitial Complaint
Date:10/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took my 2011 SRX to Weber to have a flat tire repaired. They told me I had to buy a new tire which I didn't agree with but did so. Immediately after the new tire was on there was a vibration. Turns out they put 8 weights on the rim (they bent the rim with their tire machine). The other 3 rims only have 1 - 2 weights each.
I reached out to Weber and my friend and I met with the service manager - he told me I did a "curb shot" and they didn't bend the rim. Hard to miss the markings of their tire machine on the rim. If I had hit a curb, my tire would be scuffed and the rim ground and scratched.
The service manager was extremely rude and condescending to me. Took him out for a drive in the car and of course he couldn't feel vibration. All he wanted to do is resurface the rim and call it a day.
I called a rep from ***** Tires and explained, sent photos. He said "shame on whoever did this to hide a bent rim".
I called and left a message for the GM of Weber and still have no return call.
In the past they put a computer on my car to program the liftgate and hit a wrong button - my car wouldn't start 2 hours after. Took car back to Weber the next day. They called and said it was my fuel injection.
I said NO. I told them to disconnect the battery and allow system to reset and the rep asked...that's it? I said yes that they were not touching the fuel injection. The reset worked. No issues since. Had I not known enough to protect myself they would have charge me over $1200.
Re: Bent rim. I was told it could be my rear axle and it would be at least $1500 just for them to look at it. I declined.
I do not appreciate being treated as though I am an idiot. They would have made a lot of money if I didn't know what I do.
Also when I purchased the car they never gave me the Carfax report. I had to find out from Cadillac that the front end of the car was wrecked to the tune of $12k - $14k. Needless to say I do not trust this dealership any longer. They should replace the car!Business Response
Date: 10/06/2023
Complaint ID: ********
Weber Chevrolet Granite City has investigated Ms.
*********’s complaint:
July 1, 2016, Ms. ********* purchased the 2011 Cadillac SRX
from our dealership.
August,14,2022, 22: The customer came in and purchased 4 tires
for her vehicle.
August 8, 2023, she returned complaining her tire was
leaking. There was a nail in the sidewall of her tire, which is not
covered by warranty and the customer paid for the tire. This is why we
suggested she replace the tire.
August 23, 2023, the customer returned and stated she
noticed a vibration in her tire. We examined the tires, performed a road
force test on it and found nothing wrong with her tires.
August 31,2023, the customer returned stating she noticed a
vibration continuing. We warrantied a new tire for her to attempt to
satisfy the customer. We raised the vehicle on the rack and spun the
tires. There was no wobble of a bent wheel or bad tire. Our service
manager showed the customer and her male friend there was no bent wheel.
We saw the area on the wheel the customer was concerned about and showed them
both, our wheel balancing machine. It was impossible to dent this wheel
which again was shown to both. Our service manager rode with the customer
and felt no vibration or wheel wobble. To satisfy the customer, we offered to
re-finish the wheel and re-balance the tire. An appointment was set for
this customer to return and have us do this service on her vehicle, at no
charge, but she cancelled the appointment and never returned. No further
inspections were made, and no further repairs were performed.
May, 2017 the liftgate repair was done. If there was a
problem, this could have been brought to our attention then, not six years
later.
Our diagnostic fee is $99.00 which would have allowed us to
examine her rear axle for any problems, not the $1500 she states.
We have not been rude to this customer and have tried to
resolve her vehicle issues. The customer’s resolution comment, to suggest
a car replacement for her 12-year-old car, is simply not logical or
reasonable.
Weber Chevrolet has conducted itself in a fair and
reasonable manner. It may be best for all parties that she seeks service
elsewhere as we cannot appear to resolve her demands nor provide her service
work without serious apprehension of future demands.Customer Answer
Date: 10/16/2023
I never received the negative, untrue statement from Weber until this morning.Completely false information from them.They said they would refinish the wheel.The marks on my wheel are from their machine and it is bent. There is NO excuse for their business practices and trying to deceive me (and others as I have found out) to spend monies on "issues" that do not need to be repaired.I've seen how many complaints they've received and am checking into 5 On Your Side to inquire about other folks scammed.I was quoted the $1500 price for diagnostic services by **** and immediately declined. There was never a mention of $99.It's a bent rim and the service rear axle message is a sensor.They have the right guy as service manager. Deny, deny, deny.They owe me a wheel.Business Response
Date: 10/19/2023
Complaint # ********
Weber Chevrolet has investigated Ms. *********’s secondary
complaint response:
Ms.
********* states she did not receive our response until 10/16. We
responded to the BBB on 10/6/2023 and received word back from the Better
Business Bureau, 10/13/2023, the case was closed.
We
had offered to address Ms. *********’s concern; she had an appointment
scheduled for September 27th, but never kept the appointment. A
copy of our appointment screen from that date showing her time for the
appointment is attached. She never showed and we did not hear from her
until the first BBB complaint was filed, 10/16/2023.
Our
diagnostic fee is $99.00. We did not quote her $1500 for a
diagnostic check of her car.
Ms.
********* has contacted other Weber group dealerships to voice her
opinions. This does not change our position.
Due
to the demands Ms. ********* has made in her original complaint, “They
should replace the car”, (and as we stated in our first response) Weber
Chevrolet has conducted itself in a fair and reasonable manner. It
is best for Ms. ********* to seek service elsewhere.
Weber ChevroletInitial Complaint
Date:12/21/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Over a month ago, I was told by the parts department that my heated seat chip was available for my 2022 ***** blazer. I was told that it would be delivered to the dealership in about two weeks. Three and half weeks go by and I didn't hear anything. I called and left a voicemail asking about the chip. I received a voicemail back from the service department SUPERVISOR and him stating that my chip would be in a couple of days. Another week goes by and I talk to the same supervisor again and he tells me that the chip was never ordered. He said he got with the parts department supervisor and got it ordered immediately, I then asked if we could get a rush delivery on it since of the previous problems. He then calls me back and states that an extra chip was ordered twice for a customer and that chip would be mine to be installed into my vehicle. My vehicle was picked up today and taken to the dealership for the chip installation and to fix a rim. I called to inquire about why the vehicle was not returned yet and was told that again the chip was never ordered and wasn't installed in my vehicle. I have tried numerous times to talk to the supervisor about this and/or the ** and they haven't answered my call, nor called me back about this situation.Business Response
Date: 12/26/2022
**************** vehicle was repaired and completed to his satisfaction and we apologized for the missed communications. ************ wanted a new set of tires for this inconvenience which Weber Chevrolet declined. We did offer to top off his gas tank, a free oil change and a credit towards his purchase of tires from our location. ************ picked up his vehicle but declined the additional gas. We offered to pick his vehicle up, perform an oil lube and filter change, then return it to his location, while providing him a loaner car. He declined this offer stating it would put additional miles on his car. Weber Chevrolet also sent ************ credit towards his tires, gas and mileage. Weber Chevrolet did apologize and has presented ************ with a fair resolution to this matter.
Weber Chevrolet
Customer Answer
Date: 12/27/2022
Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is still unsatisfactory to me but I accept what they offered.Sincerely,******************Initial Complaint
Date:11/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought a 2021 Chevy Traverse Truck with only 4 miles and it came with some 80k miles tires. When purchased the truck, the company sent off the wheels to get the rim painted black. Several months later, I work from home so the truck isn't driven much. The truck only had 19k miles and notice that we needed some tires. We have been rotating tires as normal but still if these were the Firestone 80k miles tires its no way that we needed tires with only 19k miles on the truck. We contacted Weber, had to leave messages no one called back and finally got an appointment on 9/19/22 @9:30am. Spoke to a Service Manager ****. Off back, he wasn't the nicest and was making up excuses without even looking at the truck. Once looking at the tires, himself agreed that I shouldn't need tires with the truck only having 19k miles. We have documents that shows that the tires been rotated and had oil changes. Rick stated that he would have to reach out to ***** to see what they would say. I didn't hear back from **** until 2 days later. All to tell me that its nothing that they could do. I asked to speak to his boss because I shouldn't be reliable for buying new tires with only 19k miles on a brand new truck already. The boss brushed me off and basically told me that he wouldn't do nothing either. I believe that when they sent off my wheels to get my rims painted black that they switched out my tires. But even so if that didn't happen they should still be reliable for replacing my tires. I feel like since I was a woman that don't know all details on a car that they brushed me off and this isn't right. Please help me on getting my tires replaced.Business Response
Date: 11/03/2022
Complaint #: ********
Weber Chevrolet has investigated *** ****** complaint. The vehicle, a 2021 Chevrolet Traverse, was
purchased 10/11/2021. We did not see the
vehicle again until 11/10/2021, when the Traverse was in our service department
for accessories as well as to reprogram the fog light kit, and matts. The mileage at that time was 1615 miles. Weber Chevrolet did not see or service the
vehicle again until 9/19/2022. At that
time the customer complained about excessive tire wear on the vehicle. The tires were inspected by our technician, and
it was determined the tire wear was caused by lack of rotating the tires. The wear on the front tires were measured at
4-5mm while the back tires were measured at 8-9 mm. (Attached is the Certified Service print out
of this visit, indicating the tread wear). The customer states they rotate their tires, but the wear would be
distributed evenly over the tires, not the front wearing at almost half what
the rear tires are. *** ***** also makes
the statement when the vehicle was in for accessories, (11/10/2021) the tires
were switched to a lesser grade tire. This is simply not true. Weber
Chevrolet did not nor would not switch tires on this customer’s vehicle. We have the recorded call between *** ***** and our service manager. The service
manager was cordial and informative regarding this situation. *** ***** makes the comment her husband
should call and talk with the service manager. We have not received any calls from her husband to date.
Additional documents including recorded calls and call list
is available upon request. Weber Chevrolet is under no obligation to replace tires for
this customer.
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