We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Onthe-line.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Been speaking to this lady because my partner purchased something from her for myself for 145 us (I was not aware of the amount at first when he made the order). Around the end of April, beginning of may and spoke about getting stuff set up on his behalf so they can communicate with him. She told me the process which was kind of odd way it was set up. I replied to the email asking if I was still interested in the item and I said yes. I didn&#**;t hear for several weeks. The money order was supposedly sent in may so i kept sending messages asking her if she got it. She kept saying no and when I called her out at one point she says she got it in July the 4th and that the envelope was pretty torn up from the mail but could be still deposited. On the 6th of July I got the invoice (that&#**;s when I found out the price), and it asked me to confirm the information and when that&#**;s done the order would begin. I said yes the order is correct thank you. Then i received an email on the 11th of July saying thank you for the order and a tracking order would be sent. I kept asking for the tracking number and she promised this multiple times. All of a sudden a few days ago I am told that he would receive the tracking number so it makes no sense. I then ask for the tracking number but she just says its been shipped out, and the info sent to my fianc&#***;. She refuses to give me tracking info. Now I&#**;m being told they are waiting on new items, but we made this order so long ago now and there are other orders to deal with. After some time I asked if the order came through and she said it would arrive tomorrow, and that I will get a notification and tracking info to my email. After she was saying she could check the number but she has been ghosting me since the 23rd of the July. I called her from my number, no reply. I called from a different one and she&#**;s promising up and down it was sent. I asked her if she cashed the order and if so I just want my money back. That is then an email a few days later stating that the reason why is because he did not have an email due to being incarcerated. She has my email, and if she knew this situation would be odd, she would be on top of it. If she cashed in that order, I need to have that item.

Onthe-line.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.