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Business Profile

Residential Air Conditioning Contractors

Dependable Heating & Cooling Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Dependable Heating & Cooling Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dependable Heating & Cooling Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They did not honor my service call which I am under warranty. I had to call another heating and cooling business which cost me $342.26. I would like a refund in the amount of $342.26 for calling another company (**** ******* *** ******** to service my AC outside unit. They put a condenser in it.

      Business Response

      Date: 03/03/2023

      DEPENDABLE INSTALLED A SYSTEM FOR MR ****** ON 7-6-2020.  THE COMPANY GIVES CUSTOMERS WE INSTALL EQUIPMENT AT A ONE YEAR LABOR WARRANTY WHICH HAD EXPIRED WHEN MR ****** CALLED FOR AC REPAIR.  HE HAD CALLED IN APRIL OF THAT YEAR FOR A WHOLE HOUSE APRILAIRE FILTER THAT WE HAD MAILED TO HIM AT THE COST OF SENDING &THE COST OF THE FILTER.  WE MADE NO MONEY.  DID IT FOR THE CUSTOMER TO SAVE THEM MONEY.  

       

      WHEN MR. ****** CALLED, HE WAS ADVISED HE HAD TO PAY THE 50.00 INVOICE FOR THE WHOLE HOUSE FILTER.  HE DID NOT.  IF HE HAD WE WOULD HAVE REPAIRED THE AIR CONDITIONER WHICH HE STILL WOULD HAVE HAD TO PAY A SERVICE CALL & LABOR.  ONLY THE PART WOULD BE COVERED UNDER THE PART WARRANTY.  THERE WAS NO LABOR WARRANTY LEFT ON HIS EQUIPMENT.  HE CHOSE NOT TO PAY FOR THE FILTER SO THE COMPANY DID NOT GO TO FIX HIS AIR CONDITIONER.

      WE PROVIDE ONE YEAR LABOR WARRANTY FOR EVERY INSTALL WE DO WHEN OTHER LOCAL COMPANIES GIVE 30 TO 60 DAYS.  WE ARE FAIR WITH CUSTOMERS BUT WILL NOT DO MORE WORK FOR THEM WHEN THEY HAVE REFUSED TO PAY FOR A PREVIOUS INVOICE.  

    Dependable Heating & Cooling Inc is BBB Accredited.

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