Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday I parked my car and was meeting a friend someone anonymously reported my car. The towing company showed up and towed my car for no reason then they started arguing with me. I paid them 450 dollars to release my car and I asked for a receipt and they would not give it to me. They took the money and gave me no documentation. I called them again  and asked for documents and a receipt. They again refused and now they are telling that have no documentation or any record of the transaction I made with them.  I have the entire phone conversation I had with them recorded. They need to provide me with the information I am asking for immediately. 

  

  Business Response

  Date: 08/21/2023

  This consumer's car was impounded.  We do not provide receipts for impounded cars.  I gave him an impound receipt.  

• Initial Complaint

  Date:01/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my husband car was towed on 01/29/2023 at 12:45AM After midnight of 01/28/2023. it was parked on a parking lot that i didnt no was private property. Tried to get my car back right away and the guy whom was driving the tow truck told me that i had to wait until after 9am this morning when they opened and it was a $500.00 fee which is very excessive. When i called i spoke to a man whom was very rude i ask for his name he told me right away towing and refused to provide his name he stated that me knowning his name wasnt important. i ask why the fee was so much and do they charge what they want and he said if that what i want to think he never gave a straight answer. i continued to try to get answers and he hung up which i then called back and explain that his customer service was terrible. Then he stated that the fee was 350.00 i asked why i was charged 500.00 he stated becasue they charged for storage for sat sun and mon i ask how can he do that when he had my car less than 24 hrs he continued to be rude i ask how can i file a complaint he told me to google because he didnt know. i had no problem paying for tow fees because i was in the wrong but to be charged that amount and then when i researched tow fee in illinois it say 150.00 and 20 -35 per day nothing about 500.00 and even on the right away website does it state fees. i am wanting an apology for the rudeness and my money back. I will advise no one to use this company due the workers dont know how to handle business properly nor do they have listed fees so the cujstomer will no exactly what to pay.

  

  Business Response

  Date: 01/30/2023

  Don’t park where you not supposed to. Thank you