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Business Profile

Fence Contractors

Modern Fence Solutions Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Contractors.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed Modern Fence Solutions contract February ************* paid down of ******* for complete job. LOTS of texts and emails from *********************. Also photos and proof he has been paid and how and when. His website was still up and running a few weeks ago. Fence post installed (even though they're not spaced evenly) No Fence yet. Dirt from post holes still piled there. No gates or top of post or Fence yet. I was told by the Owner (*********************) of ModernFenceSolutions that He has EVERYTHING NEEDED to start and finish my fence (vinyl lattice top Fence 6ft high) by the End of March of 2023.Please Help us and keep our family updated on your progress and results. We have small children and pets we must stay with Always because we have had Coyotes passing through our No Fence backyard. WE PREFER THE *** FINISHED ONLY IF IT'S IN A REASONABLE TIME.We had other fence o Companies look at my partial fence and they don't want to do the job.. they tell us he should finish what he started.The other option is Reimbursement (preferably all *******) so I can get the job corrected and finished by a reputable company. Hopefully this would be in a timely matter so we will have family fence by Spring or Summer of ****.

  • Initial Complaint

    Date:07/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are senior citizens. We signed a contract with the owner of Modern Fence Solutions for a driveway gate and a fence along one side of our property. We signed this contract March 28, 2022. ********************* (owner) came out to remove the old gate across the driveway (leaving us wide open) August 5, 2022 and took a total of $3600.00 of a $4,800.00 contract. He removed the driveway gate installed TWO posts and left. No other work was performed. We have consistently texted him about returning to finish what he started however he has repeated lied to us and never has shown up again to finish the work.

  • Initial Complaint

    Date:05/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired Modern Fence Solutions in August 2022 gave him $4000.00. He was supposed to start September 1 2022. Did not come back for months. Then finally came and set poles, so he could collect another $4000.00 Then promised to come back in a week to complete project. He never showed up, just kept giving ** excuses. It is now May 19, 2023 and we are forced to go pick up, and pay for all the material, and install ourselves. The lack of fence being installed has caused ** to keep our pool closed. We are now out $8000.00, and missed wages from work .

  • Initial Complaint

    Date:11/16/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted with Modern Fence Solutions in March 2021 to install a cedar fence at our house. We agreed on a price and gave him a deposit of $1,500, with the agreement that he would have the fence installed before winter. Winter came and no fence. He then promised that we would be first on his list Im spring when the weather broke. He finally came out to start the project in June 2022 and then again in October. He still has some of the fence to finish plus 2 gates and we cannot get him to come back. Worst experience with a contractor ever. Always pushed us off, made excuses about the weather, lack of labor, etc.

  • Initial Complaint

    Date:11/11/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 27, 2022 we signed a contract to have a new residential fence installed.Modern Fence Solutions agreed "to install 66 feet of 6-foot high vinyl tongue and groove fence and one walk gate with hardware. The fence poles to be set in cement 3 feet down. Price includes removal of old fence."We submitted a check in the amount of $1,800.00 as an initial deposit. On August 4, 2022 the company came to remove the old fence and installed 9 vinyl posts. At that time, the company asked for an additional $800 to pay for the gate. We wrote another check for $800 for a total of $2,600.00.We waited over a month for the fence to be completed, but the owner kept making excuses as to why he could not get the work done. We had originally told the owner NOT to tear down the old fence until he was ready to put up the new one because of security, privacy and the safety of our dog. After we complained about the dog getting loose in the neighborhood, he put up a temporary plastic snow fence. He repeatedly told us he was coming to finish the job, but he never showed up and always gave an excuse as to why he couldn't make it.On October 24, 2022 we sent a certified letter to the company asking for a full refund. We set a deadline for November 11, 2022 to have this problem resolved (either complete the project, or give us a full refund).Today is November 11, 2022 and we STILL HAVE NO FENCE and NO REFUND! All we have is a mess that will cost us a lot more money to fix.

  • Initial Complaint

    Date:10/14/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired *************************** (Modern Fence Solutions) 7/7/2022, I gave him an advance of $3400 for the purchase of materials. purchase and installation of a fence for the backyard of my house. From that date he always gave me excuses to delay the work, when I realized that he would not come to do the work I asked *************************** to return my money, he said that he would come to return my money last week but he has not come, I have all the history of text messages that show our failed business, 2 receipts for the cash he received and a contract that he emailed to me.

Modern Fence Solutions Inc. is NOT a BBB Accredited Business.

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