Physical Therapist
Grayslake Rehabilitation and Complete Physical Therapy, LLCComplaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
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Initial Complaint
Date:09/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They charged ****** to my bank card that I never put on file. They kept it from a previous payment I had made. I spoke with ***** in billing and told her to remove my card and she refunded the charge and said she removed the card and now went and charged it again when I told her to remove that card from their files. The card I had on file was my FSA card.
Business Response
Date: 10/01/2024
I called the patient a number of times, and I never received a call back. All patient are required to have a credit card on file, and also at the bottom of all patient statements that the credit card on file will be charged if balance is not paid, or a payment arrangement is not made. The $147.00 was a balance that was from February of this year. I am always willing to work with patients on payment plans, but when they do not respond with a call back a number of times we need payment for services that were given to this patient. I have supported documentation in this patients file.Customer Answer
Date: 10/02/2024
Complaint: 22242323
I am rejecting this response because:I told her in July not to have my card on file. I never gave her permission to put this card on file only my FSA card. I told her if she needed to put my account in collections to do so because I didn't have the money. My husband has been off work and money has been tight. She agreed to remove my card so what she did was illegal!
Sincerely,
******* *******Business Response
Date: 10/07/2024
Patient was refunded the money at 8:50 AM on Monday 10/7/24. I have attached the 2 forms she has signed relative to the financial policy which includes keeping a valid credit card on file.Customer Answer
Date: 10/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******
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