Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 27th of June ***************************** came to our home to clean our air ducts. One of there service techs drilled a hole into our coil causing it to become unrepairable. QRC was contacted by ***************************** to come and repair our system. Our unit was a ******* 3 1/2 ton system. QRC installed a 2 1/2 ton coil that caused our unit to over work itself. We had contacted QRC a couple of times over a 2 week period to come and look at it not cooling. We hired an outside contractor to come and look at it and that was went we found out that the wrong size coil was installed. From all the stress of the wrong size coil it overworked our compressor until it stopped working. We have had the other contractor to come in and install a new unit. The new heat pump unit costed around $4000.00 but we also had to pay them an additional $120.00 just to come and look at our system. Not only are we going to have an extremely high electric bill but now we have also had to purchase a new heat pump system. We had just had our system serviced a couple of months ago and it was given a clean bill of health for a unit that was 15 years old. We feel that QRC should be held responsible for the cost of the unit and for the assessment fee. If you have any questions you can contact me and even ***************************** the manager that we were working with is **** at phone number ************. ***************************** has gone above and beyond to help us and I have a lot of respect for them because they cared and called to check on us several times. ***************************** has all contact information.
Business Response
Date: 08/16/2024
I spoke with Miss ****************************; from the BBB office about the issue.
In regards tot eh complaint, I have never done business with ***************************** in the last 5 years.
My Business focus with Quality and Regulatory for Medical Device companies.
I do not have client that come to my home or business address. I am usually invited to be at their business address.
I do not have any attachment as I have not done any work with this persons I do not have anything that I can show.
Regards,
*************************
Customer Answer
Date: 08/23/2024
Complaint: 21994586
I am rejecting this response because: The reason that I am rejecting is this *** is the wrong ***. The *** that I sent in a complaint about is *** ( Quality HVAC and ********************** of *************, **. I am sorry for the mix up they are located at ****************************************************************************** and there phone number is ************. I am truly sorry is I have caused any in convince to Quality Regulatory Compliance.
Sincerely,
*********************Business Response
Date: 08/26/2024
I accept the rejection response because it does not have anything to do with Quality and Regulatory. It sounds like it was an oversight as it has the same name.
Regards,
******
QRC Compliance LLC
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