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Business Profile

Medical Lab and Testing

Advanced Fertility Center Of Chicago

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Lab and Testing.

Complaints

This profile includes complaints for Advanced Fertility Center Of Chicago's headquarters and its corporate-owned locations. To view all corporate locations, see

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Advanced Fertility Center Of Chicago has 5 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/26/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was billed for services that I previously paid for as a package. The company stated that they the services were not listed as being covered under the package price, but the services were not listed as not being covered in the package price even though other services were listed as not covered. I have attempted to resolve this with the billing department and they have stopped responding to me.

    • Initial Complaint

      Date:07/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started taking Estradiol tablets 2x a day prescribed by ********************** on Monday 5/1/23. My baseline workup was supposed to be Friday 5/12/23 at 9:00am and I was to be receiving my injectable medications that week.I switched to husbands BCBS insurance in January and provided the new insurance information in the portal on 2/10/23. My Aetna was no longer active.2/19/2023, I got a message from AFC (***** Financial Counselor) detailing my benefits coverage based on my insurance policy. That same day, I wrote back, "Hi *****, Just confirming, this is with the ********** blue shield plan, correct? Thank you! ******". On 2/22/2023 she messaged me, "Yes ******, Thank you, *****".***** and I looked it over in detail and agreed that we could do it in our budget and start right away. Fast forward we began our testing, and we were planning with doctor to where I mention I have began taking the Estrogen tablets preparing to start injections.We got the estimate for the injectables - not covered but we were still thinking we would be okay with our budget if we took out a loan that ***** had provided information for (we checked into Future Families) on May 2nd.I mentioned to ***** that I applied for the loan, and she messaged me back stating my loan amount should be for the cycle plan I am going with, and then asked if I picked one and could she send me the agreement. I had no idea what she was talking about and didn't know I needed to sign an agreement? ***** called me. She informed me that our insurance doesn't cover, and AFC has payment packages.. and our amount would be around $18,000. I didn't understand where that came from, so I asked about the estimate provided in the messages and it hit me to ask if that was for my previous **************** She stated yes and realized I didn't have estimates from BCBS.***** called BCBS and was informed that the insurance wasn't submitted to BCBS until Monday 5/8/23.See attachments. Never heard back from practice manager.

    • Initial Complaint

      Date:05/30/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      $750 Cycle Coordination Fee. Orientation classes, medication ordering and procurement, pre-cycle set-up, and in-cycle set-up support visits did not occur. All I have received is baseline testing. An ultrasound was supposed to occur between cycle days ****. They scheduled it for day 15. I do not trust these people with caring for my body. I want to my money refunded and they are telling me it is non-refundable even though I have not stated an IVF cycle with them.

    Advanced Fertility Center Of Chicago is NOT a BBB Accredited Business.

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