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Business Profile

Retail Shoes

Athlete's Foot

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/24/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the pair of shoes referenced in the attached receipt on 08/16/2023. The left shoe of the pair tore the first time my daughter ever wore them (08/23). The first time I called the store to inquire about an even exchange for a non-defective product, the man on the phone told me to contact **** directly as it's a manufacturer issue. I asked if they do not stand behind the merchandise they sell, and he repeated to me to contact ****. I have since called back to speak with a manager, who gave me an email address of ********************** to contact someone local regarding my concern. That email is not functional. At this point - I just want the shoes exchanged for the exact same non-defective ones from the company I purchased from.

    Customer Answer

    Date: 08/28/2023

     
    Better Business Bureau:

    Please update the status of complaint ******** as resolved. The business offered an even exchange for the defective item and I am thoroughly satisfied.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:02/11/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Attempted to purchase shoes from here on more than one occasion and was denied purchase of shoe I was interested in purchasing with the amount I had for one pair of shoes was told I had to spend over a hundred dollars on a pair off different ******* rebook, or puma tennis shoes on different occasions in order to spend my money on the shoe i want to purchase. Made a purchase on a pair of tennis shoes and when asked about the price difference of what the original tag state I was told they where allowed to sale them for what ever they wanted.

Athlete's Foot is NOT a BBB Accredited Business.

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