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Business Profile

Tattoos

Juggernaut Tattoo & Piercing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tattoos.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/23/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/5/23 they charged us cash $60 for nose piercing, no receipt provided. ******* was very unprofessional. ******* my daughter twice, due to his hands were shaking, ***** ask for permission when he failed 1st ************** her 2nd time right away.The nose ring fell off next day as it didnt go all the way to begin with. Gave us 2nd appointment/ 2 weeks later but they didnt have any piercer available that day , no acknowledgments of our time & money.Horrible customer service!! Their piercer has probably fake license. He was working being under the influence.Not recommending anyone to go there .Please investigate their credentials/ license.Also I want my money back .

    Business Response

    Date: 02/25/2023

    I tried to resolve this by offering to ****** their daughters nose again by our new piercer they started swearing at our receptionist and stormed out of the tattoo shop we have a no refund policy at our shop we have a sign that hangs on the wall that states that because younger teenagers tend to make accidents with their piercings while they clean their jewelry and piercings 

    Customer Answer

    Date: 03/03/2023

     
    Complaint: 19452967

    I am rejecting this response because:

    Their response is very unprofessional- 
    We are not satisfied!
    we never swear please check the video footage .
    We were upset as they did  mistake 1st time with double piercing and many hassle described in first complaint. **** us second appointment but denied having any records  of our 2nd Appointment that we made, we went for 2nd appointment but they then told us to come back another day . They are very unfriendly, unprofessional, doing bad business!!



    Sincerely,

    *************************

    Business Response

    Date: 03/13/2023

    My offer is still on the table as far them getting pierced by our other piercer if not I have nothing else to offer we do not give refunds after we completed our service but if they would like to come back and get it redone that is fine I hope they have a blessed day and hopefully if they do come back they will treat my receptionist A little nicer with better language 

Juggernaut Tattoo & Piercing is NOT a BBB Accredited Business.

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