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Business Profile

Beekeeper

Dadant & Sons Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beekeeper.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/19/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted customer service and she pulled up my account and order info. I told her I wasn't happy with the quality of the items I received. I told her the queen excluders I received were ***** and not safe for bees to travel through. She was aware of this issue already and told me that's the way they're shipping them for now. I mentioned the quality of the woodwork on the other boards and that my queen cages were pink. For the double sided board I told her it looks like a child did certain parts. Its so bad on one side bee could crawl in the middle get stuck and die. She quickly dismissed any complaint I had and never apologized on behalf of the company. Only when I mentioned them sending me a prepaid shipping label was any concern given and that concern was directed towards not letting me get a prepaid shipping label. She put me on hold for 10 minutes without an explanation and when she came back took my phone number and said someone would call me in 15 minutes. No one ever called back!

    Business Response

    Date: 07/01/2025

    We have tried to contact the customer over several days with no response from the customer.  We cannot settle this without his cooperation and make this right with the customer.  We called 4 times and left messages for customer to contact us and then when no response the following email was sent and still no response.  We really would like to get this taken of, but will need him to contact us at ************** and ask for me ***** ******* and we will be glad to as we were in the beginning to take care of this.  Here is the email I sent to him:  If there are any further questions please let me know.

    From: ***** ******* [mailto:*************************************************************]
    Sent: Tuesday, June 24, 2025 7:20 AM
    To: ************************ <*******************************>
    Subject: Refund on order

    *****
           Good morning.  I have tried several times to contact you and left messages one on ***** and twice on the 24th and again yesterday, to try to get this problem with order #U43900.  I hope I have your correct phone number ************,please let me know if this is not correct.   I you could contact me we will be glad to get this matter resolved to your satisfaction.  Please give me a call at ************** ext  229 or email me at *************************************************************.   Hope you have a great day.  

Dadant & Sons Inc is NOT a BBB Accredited Business.

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