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Business Profile

Internet Providers

Clearwave Fiber

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Clearwave Fiber's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A cable cabinet has been placed directly infront of my 3 month old, $600k house. This cabinet will negatively impact my property value.
      Clearwave has told me it CAN be moved, they just don't want to move it. Nobody will answer my call or texts.

      Customer Answer

      Date: 10/20/2022

      Pictures to support the placement of the cabinet that has decreased the value of my BRAND new home

      Business Response

      Date: 12/02/2022

      Our VP of Engineering & Construction has been in communication with the complainant and confirmed to her via email on October 20, 2022 that the cabinet in front of her home will be relocated in the December 22, 2022 timeframe.  It was explained that the relocation date may be adjusted due to weather or unforeseen circumstances, but it is actively being addressed.  Ongoing communication with her is planned as more firm dates/plans are confirmed.  The complainant was given a direct point of contact to send any additional questions or concerns in the interim.

    Clearwave Fiber is NOT a BBB Accredited Business.

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