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Business Profile

Baking Equipment

Practical Baker

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baking Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a baking machine from this for $6,208.41 CAD from this business on November 9 2023. The machine did not work for my products so I asked about returning it and getting a refund. They said if I shipped it back to them I would get a refund. I shipped it back to them on May 14 and now they're saying that the machine was not in good condition and they can't sell it as new so they can only refund me $2700 USD. I said ok I'll take it even though that's not what they said before and *** packaged it and shipped it out for me so I know nothing was damaged. I agreed to the $2700 and sent all of my bank information for the wire transfer and they still didn't send me the refund. Now they're not responding to my emails or calls. This is ridiculous taking advantage of people trying to make a living out here.

  • Initial Complaint

    Date:03/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a cookie machine and paid $10014.00 CAD Plus over $800 on broker fees.The machine did not work for us.We shipped it back and was refunded $6000 CAD.

Practical Baker is NOT a BBB Accredited Business.

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