We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Loans

Metropolitan Auto Lending

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The nature of my dispute is as of 5/28/2025 my vehicle was repossessed at 5:00am in my driveway. I had paid a total of $7,525 of my car payments since 11/9/2023 to Metropolitan Auto Lending. I just recently made a payment on 5/5/2025, I was not notified and aware of their auto business being closed down for unknown reasons. The owner stated to me that I owe $1,697.98 in past payments and $650 for repossessing charges to retrieve my vehicle but he hasn't sent me any proof regarding my account. He also stated that I have 21 days to pay that amount but I feel that since I have did business with him I had been lied to and taken advantage of and been cheated of my money.

  • Initial Complaint

    Date:11/20/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I financed a vehicle from *****************. Metropolitan Auto Lending offered me an approval for the vehicle. About a year later the vehicle was involved in an accident. The vehicle was totaled out and my insurance company paid metropolitan directly the amount they determined the vehicle was worth. I had gap insurance to cover the remaining balance and needed to file a claim in a certain amount of days. Metropolitan was unresponsive in providing me the necessary documents I needed from them to complete the claim, so the claim was closed. Metropolitan is still are accumulating monthly late fees on top of the original bill I was trying to get settled, which is hurting my credit badly. They won't answer any of my calls nor can I leave a voicemail. It's been almost 3 years, I do not know what else to do.

  • Initial Complaint

    Date:10/19/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    am not liable for this debt with metropolitan lend I do not have a contract with the collection agency trying to collect and reporting this to my credit report. They did not provide me with the original contract as requested

  • Initial Complaint

    Date:03/15/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is *****************************, a federally protected consumer, and I am making this complaint against EXETER FINANCE for their abusive, deceptive, and unfair collection practices in the collection of extensions of credit. I've also made an complaint via CFPB. In a conspiracy with the consumer reporting agencies to cause a restraint of trade and commerce, this debt collector has engaged in racketeering activity. I have never given this company any consent to be in possession of my nonpublic personal information. I disaffirm any alleged agreement or contract between I, the consumer, and the original creditor, whether implied or explicit. This account is a billing error. Please provide me with documentary evidence of the obligors indebtedness. This company is in violation of the false claims act and is jeopardizing my consumer credit reputation with other financial institutions by fraudulently furnishing this alleged debt to coerce payment. Any payments made or future payments are a result of threat, duress, and coercion, due to undue influence. I am legally refusing to pay this debt pursuant to 15 U.S. Code 1692c(c). I am demanding a cease and desist of all illegal activity, any communication and collection activity, of this and any alleged debts until EXETER FINANCE provide me with sufficient documentary evidence that I have any legal obligation to pay them. If this documentary evidence cannot be produced and Metropolitan Auto Lending, continues its collection efforts, I will file for litigation for actual damages caused and EXETER FINANCE be liable for violations of TILA, FCRA, GLBA, CFPA, the ******* Antitrust Act, ***************************** Act, ******* Act, FTC ACT and RICO **** Upon the receipt of the documents herein and of this notice, you are hereby notified Pursuant UCC *****f. Your prompt attention and response are both requested and required.

Metropolitan Auto Lending is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.