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Business Profile

Breakfast

Flavor Brunch LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/30/23, I ordered Jerk Chicken and Cheddar Grits Casserole, Cinnamon Sugar Beignets, and 2 Buttermilk Pancakes from Flavor Brunch Bar in *********** ** via Uber Eats application. I received the Jerk Chicken and Cheddar Grits Casserole. However, I did not receive the Cinnamon Sugar Beignets nor the 2 Buttermilk Pancakes. I contacted Uber Eats for a refund, but **** stated that the order is not refund eligible. I called Flavor Brunch Bar and spoke to ******************. I told ***** that I did not receive the 2 items. ***** told me that they did not have the items in stock that I ordered. Then, I requested a refund because I did not received the items. ***** told me that she could not issue a refund. ***** told me she would talk to the owner. She toke my name and number an told me she would call me back. ***** called me back and told me that she could not give me a refund. ***** told me to try to get a refund through Uber Eats again buy selecting "dispute entire order" in the Uber application. And to call her back if that did not work. I tried it, but I did not work. I called *************** and told her that it did not work. She put me on hold for 25 minutes with no answer. Then the phone call was disconnected without a refund issued.

Flavor Brunch LLC is NOT a BBB Accredited Business.

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