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Business Profile

Auto Brokers

Ron Ward Chevrolet

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a 2108 Chevy Silverado. There is a lifetime warranty on the vehicle. I took it in for service 4-5 months ago because it was vibrating. They changed the tork convertor. That did not solve the issue because it is still vibrating really badly. I talked to customer service and they offered me $4,000 on a new truck but I'm not in a position to purchase a new vehicle.

    Business Response

    Date: 09/28/2023

    I ATTACHED PAPPER WORK ON VEH.TRUCK HAS SHUDDER WHEN IT DROPPS TO 4CYLE MODE.THIS IS A VERY COMMON ISSUE WITH THESE CHEVY TRUCK.

    IF CUSTOMER DRIVES ALOT  AT 40 TO 50 CONSTANT IT CAN BE ANNOYING.WE VARIFIED THIS IS THE ISSUE HE HAS.WHEN TRUCK IS IN 4CYLE MODE AND TRANS IS IN OVER DRIVE IT WILL SHUDDER AT THOSE SPEEDS.I ADVISE CUSTOMER TO TAKE TO ANOTHER DEALER AND GET SECOND OPION.

    .I BELIEVE HE DID.THIS WAS IN BACK JUNE OF 22.ITS HARD FOR ME TO REMEMBER THAT FAR BACK.I KNOW CUSTOMER HAS  TRIED TO TRADE.SALES DEPT GOT GM TO OFFER CUSTOMER 4000 TRADE ASSIST

    FOR CUSTOMER SATISFACTION.CUSTOMER DOES HAVE POWERTRAIN FOR LIFE,BUT IT ONLY COVERS A FAILED PART.I TRIED TO CALL CUSTOMER TO DAY AND GO OVER ALL THIS TO REFRESH MY MEMORY,BUT NO ANSWER

    Customer Answer

    Date: 10/16/2023

    Complaint: ********



    I am rejecting this response because: They need to fix the truck,  when you drive down the rode the truck is not suppose to shake.  







    Sincerely,



    **** ****

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