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Business Profile

Used and Rebuilt Auto Parts

CARZ R US 1

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used and Rebuilt Auto Parts.

Complaints

This profile includes complaints for CARZ R US 1's headquarters and its corporate-owned locations. To view all corporate locations, see

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CARZ R US 1 has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/23/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 4/23/2025
      Paid: $64
      Purchased: Headlight for 2009 Hyundai Sonata – complete assembly
      Problem: Headlight was missing rear covers
      Merchant response: Asked to ship the item back for a full refund
      Return Tracking: USPS TRACKING #: **** **** **** **** **** *

      I bought and paid for headlights from them. Company promises expedited shipping. However, they only ship the item three weeks later.

      I specifically asked, prior for paying/shipping to only ship a full and complete headlight assembly. When I received the headlight in was missing it back covers, and what it seems to be an hair crack in front.

      I sent pictures showing in details of the item received. Merchant asked me to ship the item back for a refund. Once I ship the item back the merchant refused to refund my money claiming the part is not theirs (?)

      Keeping my money and having their part back is illegal. Their reasoning for no refund is not clear, as they suddenly claim the part is not theirs. Why would they say it AFTER I sent the item back still puzzled me, especially after all the back and forth communications and detailed pictures of the item received, I emailed them.

      They sent me a headlight with missing parts, despite my specific request, before payment, to only ship a full and complete headlight assembly. They knew it was missing parts ahead of time, but never disclose it, and shipped it anyways. The bottom line is that the merchant was not honest from the beginning, simply a scam

      The merchant now has my payment, which he refused to return plus the part that was shipped back. Doesn’t he knows he “can’t eat the cake and keep it too”? Keeping my money AND the part constituted a fraud! Whatever the case is the merchant cannot keep both. I need my money back.

      Business Response

      Date: 07/11/2025

      Carz R Us 1 Sold Mr ****** Perfect Headlight Assembly As You Can See in the Photos & The Buyer Also Seen the Photos Before He Purcased The Parts Agreed to Buy After Seeing The Photos & Condition of The Headlight Which You Can See in this Link Below

      *******************************************************************************************************************************************************************************************************************************************

      The Headlight The Buyer Purchased From Us Was Complete Assembly As You Can See on the Link I've Provided Above However The Buyer Was Returned His Old Diffective Parts to Us Instead Which We Paid Return Shipping Cost When The Part Was Returned to Us Back Plates Were Missing & Damaged Also Didnt Have Our Parts Mark On It AS You Can See From Above LInk Our Headlights Had Back Plates Also Buyer Seen the Same Exact Photos Before They Purchased It Where Our Back Plates Went Why Our Marking Wasn't On The Returned Parts Was He Trying to Exchange His Diffective Part With Our Good Part For Free His Return Part is Useless & DOES NOT Hold up to Our Business Standards to Sell It's Total Trash As of 7-11-2025 These Photos Are Still Available in Our Inventory Page As They Were When He Purchased It.

      1 Returned Part Clearly Not Ours As Seen on the Photos We Provided
      2 As Seen From The Photos We Provided Our Sonata Headlights Had Back Plates & Buyer Also Seen Photos of Them Before They Purchased It PERFECT COMPLETE HEADLIGHT SOLD WITH BACK PLATES
      3 Return Part Other Than Ours Missing Our Marker/Also Back Plates
      4 Buyer Trying to Get FREE Parts
      5 We Are Out Of Extra Shipping Fees Cuz He is Trying to Exchange His Diffective Part With Our Good Part & Wants Refund Than Why Send Us Your Diffective Headlight Back Why Not Return The Purchased Headlights We Sold to You
      6 We Have Clear Proof Solid Complete Headlight SOLD But Returned Deffective NO Good his Headlights Back Than Say We Sold No Good Headlights 
      7 We Wonder How Many Vendors He Got This Way 

      You Can Copy & Paste the Link We Provided to Your Web Browser to See Who is Right & Who is Wrong

      Our Number 1 Prority is Customers Happiness 30 Years in Business Honesty is the KEY to SUCCESS SCAM FRAUD Tried by Buyer but With Clear Proofs Did NOT WORK 

      We Suggest Him to Be Honest GOD SEES EVERYTHING!

       

    • Initial Complaint

      Date:12/27/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I provided a vin and description, the part arrived and did not fit. My car has power door looks, this was never asked. I would like a $30 refund. they are trying to charge a restocking fee, I do not agree

      Business Response

      Date: 01/16/2025

      Please Call Me Directly  to Settle ************ ********* **

    • Initial Complaint

      Date:06/07/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a faulty transmission from this business and I was trying to return the transmission within 30 days of the purchase and he refused to give me even my core money back he didn't give me any of the $427 that I spent with him back and all I wanted was a refund

      Business Response

      Date: 07/03/2023

      Our Customer Purchased from Us A Tested Smooth Shiffting Undamaged Transmission. Whoever Installed the Transmission to Our Customer's Vehicle Did NOT Put the Torq Converter into Bell Housing Correctly/ Wasn't All the Way In or Primed in Basically Installed Wrong Result Was Damage to Bell Housing of The Transmission.Which Voids Warranty. Faulty Person/Company Should Take Full Responsiblity & Get Her Abother Transmission at Their Own Cost. Please Re Evaluate the Installer Thank you.

    CARZ R US 1 is NOT a BBB Accredited Business.

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