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Business Profile

Electrical Contractors

Highland Park Electric Co.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/16/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 23339818

    Dear Better Business Bureau Team:Your staff member, ******, assisted me this past Friday June 6, 2025 and we were unable to determine the name of the person who wrote and submitted the response from Highland Park Electric. As we continued to review and discuss the response document, ****** suggested it was vague. The response did not state that the $60.00 fee we agreed upon would be considered as a full and final resolution,without any retribution. I never have and never would use bad language. Im only concerned with resolving this matter. ****** and I also discussed another conflicting message that arrived in the mail with an invoice from the company stating: ********** spoke with Mr. ******* and agreed that hed pay $60.00 upon receipt of this invoice.However, at the bottom of the invoice the Total Account Balance remained at $123.45. I believe a sensible solution would be for me to receive an invoice listing the $60.00 charge to be considered a full and final payment,with the matter closed and without retribution.

    Sincerely,

    ******* *******representative insisted that this was too bad, the charges applied anyway, without remorse. I agreed to the $62.00 fee and no more. This must stand as the final fee.

    Business Response

    Date: 06/05/2025

    Hello, In regards to Mr. ******* ********* complaint I was the one who spoke with him. I explained our rates when he called to place the service call. I explained that our rates are $120 per hour and a $62.50 service call fee with a minimum charge of $122.50 just to walk in the door, whether work is done or just to troubleshoot. He decided to schedule the service call. Upon our arrival, we weren't able to do what he wanted. We did remove a smoke detector and cap it off. My technician was there for 45 minutes and I only charged for the minimum of $122.50.

    Mr. ******* proceeded to call our office, spoke with the owner,  *** *******, and Jan also explain what would need to be done to make the smoke alarms work. Following that conversation, Mr. ******* called me to discuss the billing. I explained once again, in a calm, no abrasive way, our charges again and how we bill. He didn't agree with me and proceeded to tell me about his other personal issues he has had with the purchase of his condo. He didn't think it was fair for us to charge what we were going to. He said  he would only pay $60.00 and that was all. After some time of our conversation, I told him that we would settle for the $60.00 and then part ways, seeing as he wasn't going to pay the charges he agreed to when making the service call. And I foresee that doing any other business with him was going to cause a problem. 

    I also explained to the homeowner at the time of scheduling the service call, that we don't provide proposals / quotes for troubleshooting work. Only for new installations. This is why  no signature is required. 

    At no point of the conversation was I rude. I just once again explained the charges. I also told him to contact other electrical companies in the area to compare our rate and charges, as we are comparable around this area. He raised his voice at me and called me nasty names. AGAIN at NO TIME was I rude. I invoiced him for the minimum charge of $122.50 with a note in the invoice stating that we agreed to the $60.00 charge. 

    We have yet received payment. 

    Thank you for your time.

    Business Response

    Date: 06/24/2025

    The original invoice shows the actual amount charged. But in the comments it does say that we agreed to the $60.00 upon receipt of the invoice. I understand Mr. ******* isn't happy with this. I have applied the discount and the invoice now shows a balance of $60.00 due.

    I have attached the invoice for you to see. 

    Thank you,

    *****

    Customer Answer

    Date: 06/24/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:04/03/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 23157199

    I am rejecting this response because:
    i have not resolved this matter as there was no contract for any work to be done. The company has been negligent in responding and claim that someone had spoken to my husband via phone, however that is false. my husband sent a repeat email back in december without a response.

    please keep this open.

    im sorry for the delay as my daughter was involved in a severe car accident and i have been attending her to her neurology and PT appointments. 

    -******** *******
    Sincerely,

    ******** *******

    Business Response

    Date: 04/08/2025

    Good Morning

    The generator located at *************************** is out of service due to a stator and rotor issue. Since the home has been sold, I will waive the invoices and proceed with the new homeowners. Sorry for any miscommunication regarding the repairs. As far as I know generators due ad some value to the property but usually don't affect the sale amount on a property. 

     

    Thank You 

     

    Bryan 

    Business Response

    Date: 04/17/2025

    To Whom It May Concern: 

    I talked to ******** ******* and told her I waived all her invoices, and she said she will remove the 2nd complaint. 

     

     

    Customer Answer

    Date: 04/17/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your assistance. The company has waived the invoice and I am content with this. Thank you for helping us out.

    -******** *******

    Sincerely,

    ******** *******

Highland Park Electric Co. is BBB Accredited.

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