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Business Profile

Graphic Designer

CrowdSpring, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Graphic Designer.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I am filing this complaint to report an unresolved payment issue with CrowdSpring, a creative marketplace platform.On August 28, 2023, I won a contest hosted on their platform. As per their policies, I was entitled to receive payment for my work. On September 8, 2023, the payment status on their platform indicated it was "processing." However, as of today, [insert current date], I have not received the payment.I have contacted CrowdSpring's support team multiple times over the past few months to inquire about the delay. While they have repeatedly assured me that the payment will be released, they have not provided a specific date, reason for the delay, or any actionable resolution. This lack of transparency and failure to fulfill their obligations is unacceptable and appears to reflect poor business practices.I believe that CrowdSpring has unfairly withheld my rightful payment without valid justification. Their actionsor lack thereofhave caused me financial inconvenience and raised serious concerns about the platform's reliability and accountability.Resolution Sought:Immediate release of the payment owed to me for the contest I won.A formal explanation for the delay in payment.Steps to ensure timely payments for all future transactions on their platform.I hope BBB can help in dealing with this and hold CrowdSpring accountable for their obligations.Thank you for your time and support in resolving this issue.Sincerely,Prova Mondal

  • Initial Complaint

    Date:10/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CROWDSPRING, LLC is a platform that holds contests with designers, where if you win you get the contest prize and you also do a design job for the client, the problem is that we never receive payment, they are supposed to give it to you in less than 10 days and I have several pending payments for more than a year.

  • Initial Complaint

    Date:09/25/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,I hope this email finds you well. I'm a full time freelance Graphic Designer working different platforms including **************************. I'm still not paid by the ************************** for the winning project of your brochure payments of $795 in total is still pending. Can you please help me to get paid?The payments pending from 9th August, 2024 till now!I'm frustrated about them. I have a family with 3 kids and we are suffering with this website. They are scammers. They get paid by the customers and delete the designer's accounts if the designer asks too many times about the delays of the payment.Please let me know if you can help me!Thank you!

  • Initial Complaint

    Date:05/15/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The platform informed that for newbies, the first payment is trapped/blocked for 30 days. In other words, the entire month of March. After 30 days you could request the transfer and only after requesting the transfer would the platform make the payment within 10 business days. In other words, it was only at the beginning of April that all the work carried out from January to March would be paid for, of all the projects sold, which were many and there are still some in progress, but I will not carry it out, because I can no longer keep working ***** and starving. 10 business days have passed and payment has not been made. It's been 2 months and they haven't made the payment.I complained several times and they said they can't do anything about it, they also said they don't have a specific date or forecast for paying the late payments. And also, when making several complaints they threaten to suspend or cancel the creative/professional's account. Acting with tyranny, oppression, abuse of power and others. As if it were not the right of the professional, the consumer, or the worker to complain about a problem that the CrowdSpring platform itself is causing, and that it is wrong and needs to be corrected. And not just for me, but a solution for all workers who are suffering from this.I checked online and found out they've been doing this for years! Who have already left designers/professionals/creatives 10 months without being paid, who only paid almost 1 year later. In addition to several other problems. See the link:************************************************************

  • Initial Complaint

    Date:06/08/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello! I hope my problem can be addressed. Please help the ******************* as this CrowdSpring platform, doesn't pay the designers in time. The payments last months and months and we are never sure if we'll get the money after all. You can check trustpilot website, ************************************************************ and see how many bad reviews they have from us, the designers. This situation is for a few years at least, am relatively new there since I'm not motivated to work there in these situation. If you could so something, it would be great. For any further notices I prefer to be contacted over the email. Thank you so much!

  • Initial Complaint

    Date:04/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled the order with this company but have still I have received no refund after waiting 3 weeks. I have sent multiple emails to the company, but no one has responded back regarding the billing. It seems like this company is running a scam when it comes to cancellations and refunds.

  • Initial Complaint

    Date:01/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 3, 2022, I paid Crrowdspring $299.00 for a t-shirt design that they advertised and promised to provide dozens of unique designs within 7 days and which they further promised a 100% refund if not fully satisfied with the designs. On December 6 and 7, after having received only one design some 4 days later, I contacted Crowdspring regarding my disappointment with the design and the fact that my 7 days was almost up and still had only 1 design that was not at all consistent with what I requested and very amateurish.On December 8 and 9, I requested a full refund multiple times. On December 9 I received an email response from ****** confirming receipt of my written requests for a refund and stating I will forward your request to our refund team. Refunds take around 3 weeks to complete.On January 4, 2023, I notified Crowdspring that I still have not received the refund and to this date, no one from Crowdspring has responded to my January 4 email and I still have not received a full refund.

CrowdSpring, LLC is NOT a BBB Accredited Business.

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