We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Highland Park Ford Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

This profile includes complaints for Highland Park Ford Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Highland Park Ford Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2024 **** bronco from Highland Park Ford approximately two months ago and paid in cash. After owning the vehicle for twoweeks, the brakes failed which put me engrave danger. The car was towed to the dealership and I was informed to be in touch with **** corporate For a buyback. The buyback was recently denied. The dealership has done nothing to make the situation correct. I will not drive this car as it isdangerous and want a full refund or a new car.

    • Initial Complaint

      Date:11/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, after I buy Lincoln Navigator 2020 with ***** miles.drove like 3 weeks and transmission gone on 64000miles.Dealer repeat under warranty but take so long .1month.But after repair transmission not been fixed well, and keep car shaking , gear not working properly, gear jump from 2-3 speed to neitral.I been complaining every month, only what dealer did , its update transmission.And let me drive again next month.After all this movie, finally they replace transmission,but after 10 ***************** done again , transmission overheat , car start shaking, stop middle on the road and smoke coming from hood.This time I towed car already.dealer holding for another 3 weeks and only thing they did, driving around dealer.Done .Jothing else.Warranty will explored in 2 month.Theybjust holding time to not fixed and leave for me unfixable car.they tell you want to pick your car , ok, if not its ok too.Wtha I should to do, I cant work, my payment due 2 month already, I lost a lot of limo orders, I lost a lot of money,and its only because they not doing their job well

      Business Response

      Date: 12/13/2023

      I have spoken with our Service Manager, ***************************. It seems as though this customer has the wrong **** store listed in his complaint. We have only had this vehicle here one **************** on August 11, 2022. He has an extensive service history at Highland Park Lincoln! Fox Lincoln is neither the originating dealer nor the customers primary service dealer. Please see attached ************** from Lincoln Service. 

      Business Response

      Date: 12/18/2023

      Customer is currently refusing to pick up her vehicle and is in a new dealer Lincoln Aviator loaner which cannot be used for her livery business.This vehicle was purchased used 11/17/22 with app **************************** 12/28/22 at ***** miles with hard shifting transmission.Dealer overhauled the transmission following warranty guidelines performing a cost cap which rendered a repair decision.We are always backed up 2-3 months and her veh was pushed ahead to complete the overhaul within 4 weeks.She was in a dealer Lincoln loaner for the repair duration.

      Customer returned June 1 ********** miles with hard shift from park.Concern was not present.Dealer updated valve body electronic shift strategy which resets drivers driving habits and clears computer.Customer returned 8/16/23 with antifreeze leak at ***** miles.Dealer replaced the heater core hoses which were not covered under the customers warranty.We did an after warranty assistance to cover the $700.00 repair.They also complained about abrupt shifting.The dealer this time got a new transmission approved by **** esp which we installed.RO closed 10/14/23 because customer was driving their vehicle while the new transmission was on order and also because we had repaired the coolant leaks for them.The $100.00 deductible they paid also qualified them for a 3 year unlimited mileage warranty on the new transmission.Customer called and had their car at ***** miles towed to another **** dealer.They could not verify a transmission concern so it was dropped off back to us 10/25/23.We too could not verify any concerns so after them being in my loaner for 1 week and a half we released back to them.They again dropped back off claiming of shaking at highway speeds.Dealer had left the old ro open and looked again 11/29/23 putting them into another loaner.A new repair order was written 12/15 for documenting purposes for customer and us.My tech drove home 2 nights plus the test driving at work.The only thing we verify is the brake rotors are severely warped causing heavy vibrations in steering and suspension and the tires need to be replaced.I phoned customer Friday 12/15 and told her and she exploded on the phone and is driving the dealer loaner with no intention of picking her car up.Then we received the bbb letter which *************** to now.At the present time this vehicles transmission is operating as designed with no fault codes showing up in our computer.

    • Initial Complaint

      Date:06/26/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My new Bronco was built 69 days ago and the dealership refuses delivery so the can get 2023 prices instead of 2021 price I locked. They also charge $10,000 over MSRP. Been over 2 months and they wont give me any answers expecting me to walk away so they can profit.

    Highland Park Ford Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.