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Business Profile

Storage Units

Simply Self Storage

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Simply Self Storage's headquarters and its corporate-owned locations. To view all corporate locations, see

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Simply Self Storage has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As of April 2023 I had attempted to remove my items from the storage location. I was informed by the store ***** that the lock was removed, and that the tamper tag just needed to be twisted until it pops off. This was not the case when attempting to remove my belongings.In May 2023 I addressed my grievances with the agent, who was never available at the location anytime I or family members attempted to access the location. I have made several attempts to reach the corporate office, left voicemails to no avail. I have also contacted the district manager "****" via phone, message, and email and have also been ignored. I wish for my May, and 1/2 of April be refunded because I was not given access to my unit, I have correspondence to prove what i'm saying is accurate. The location Account Manager is extremely impossible to work with.

    • Initial Complaint

      Date:07/18/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On4/1/2018 I rented two units from Simply Self Storage @ ************************************************************************. A climate control @ $152.00 plus $10 for insurance and an outdoor @$106.00 plus $10 for insurance. I rented these units in good faith. In the contract it states month to month with above listed amounts. It does say they may change rent by mailing notice. What they dont say in the contract is that I can EXPECT rent to go up every six months. My first payment was was $278.00. Every six months I am notified that one or the other unit is going up $50.00. Or Im notified that insurance is going up $20.00. Im not sure if its my items being insured. My payments are now up to $560.00 Im quite sure that they will be higher by the end of the year. I have spoken to them and asked them to stop this Ive been told my the local storage manager theres nothing she can do because its computer driven. The and only time I spoke to **** *************) he did temporarily lower the charge on one of the units. So its obviously not out of there control. I want this to stop.

    Simply Self Storage is NOT a BBB Accredited Business.

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