Complaints

This profile includes complaints for Unique Window Treatments's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Unique Window Treatments has 2 locations, listed below.

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  Unique Window Treatments

  188A Skokie Valley Rd Highland Park, IL 60035-4404

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  Unique Window Treatments

  378 Park Ave Ste 1E Glencoe, IL 60022-2700

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/01/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I trusted this business to reupholster some antiques. It took longer than expected for them to return the items, and when they were returned, the main item, a settee, was done incorrectly; the wrong fabric was used. They had also written the instructions incorrectly on the invoice, but offered to redo the settee for only the cost of the fabric. I agreed, however, I was then quoted $400 per yard for the fabric which was purchasable online for $150. It seemed to me they were just going to charge me full price to do the settee over again under the guise that I was only paying for the fabric. Because I was upset, he offered to do my dining room chairs for free. I didnt want my chairs done but he was adamant and proceeded to take them into his van and leave. I sent him texts that same day asking him to please return my chairs, that I only wanted the settee redone. He said he would return them, but never did. Several months later when I was literally in tears asking for my chairs, he said he had already stripped the fabric off of them and lied to me saying I wanted the chairs done even though there are text messages proving otherwise. He also lied saying I asked for the chairs back 4 weeks later, even though there is a text exchange proving otherwise. I screenshot and sent that exchange back to him but he did not address it. Additionally I believe I was overcharged $800 for services and have been asking him to check on this for several months. He keeps saying I will get back to you in 24 hours and then doesnt get back to me. It has been 10 months now that I dont have dining room chairs. I keep texting asking for my chairs but it seems they dont seem interested in returning them or resolving the issue. I picked a fabric 2 months ago for the side chairs because they were stripped, but he still hasnt returned the chairs. I keep texting asking for an update on the chairs and the $800 credit but I dont get a straight answer.