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Business Profile

Barbers

Moda Hair & Nails

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My sister purchased a gift card for me for Christmas 2018. When I went in for a haircut in 2019, prior to the illegal 1 year expiration, I could not find my gift certificate, they were unable to find a record of purchase for it but the owner stated she would honor it on my next visit when I brought it in. The pandemic happened and I tried contacting them to see if they could honor my certificate for hair products and the receptionists have always given me the run around and said they would pass my message along to the owner. I've never heard back from the other once. I've even stopped by and spoken to receptionists who say that their system will not take my gift certificate because it's "expired." Again was told the owner would contact me and never heard back. They have illegally pocketed the unused value of my gift certificate. I would like a refund of the $50 since they have refused to honor it.

Moda Hair & Nails is NOT a BBB Accredited Business.

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