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Business Profile

Cabinet Manufacturers

Procraft Cabinetry

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cabinet Manufacturers.

Complaints

This profile includes complaints for Procraft Cabinetry's headquarters and its corporate-owned locations. To view all corporate locations, see

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Procraft Cabinetry has 4 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/10/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      January 06 2025 I ordered one bottle Glycogen for help to lower my blood pressure it was $59.99 when i received the sent me 6 bottles of medication that i did not ordered they took out of my checking account $255.98 I called the company right away and they said we cannot refund you after much negotiation they said I could it back with full refund , I sent back the next day and called in a week so for refund they told me they would refund my money but i had to pay $5.00 a bottle for return which would mean I would lose $35,00 for 7 bottles with a lot of negotiation they finally agreed not to charge for shipping it only cost me $5.00 to ship them back to them . I have called them 4x in March each week they say you will get your refund in 5days .I called each week in April and May and June and i was told same story each week I asked to speak to Billing or a manger they said it was not allowed Could please help me I am retired and on a fixed income

    • Initial Complaint

      Date:05/01/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased these cabinets through my contractor several months ago. They were finally installed about 2 months ago. Since using them, several doors have come loose at the hinges. One door is one hinge away from completely falling off. My contractor (*******) stated they attempted to contact procraft, as have I, with no response back.

    • Initial Complaint

      Date:06/12/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have called 3 times in the last 2 weeks and cannot get a response regarding the 5 year warranty on cabinets. I have included my call logs and pics of damage that they refuse to call back on. I cannot make a claim inline either. I am also unable to go to store as the only claim person works from home and they will not take a claim in person.

    Procraft Cabinetry is NOT a BBB Accredited Business.

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