Complaints

This profile includes complaints for Efollett's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Efollett

  P.O. Box 4507 Hinsdale, IL 60522-4507

• 

  Efollett

  8950 West Palmer St River Grove, IL 60171-1909

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/01/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Place an order for an in-stock item on Sept. 22, 2024. We had it delivered locally in ************. As of today, Oct. 1, 2024 it is still pending. We have called both numbers listed for the store. One rings busy and the other goes to a full voicemail. Looking at their FB Hog Heaven page it seems this is commonplace for them to take orders and not fill said orders. I would like my money refunded to my account so that we can purchase Arkansas gear from a trusted source.

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an Ole Miss hat on January 11, 2021. It came from "Campus Store" (Ole Miss Rebels online store). I was shipped the wrong size. As directed, I reached out through email to customer support about the issue. Follet Support asked me take pictures, which I did. I also provided them with my original purchase confirmation that has the correct size listed on the order. I have received many of the same emails (seemingly cut, copied, and pasted) from ****** saying they've tried to reach the store, but it's taking longer than expected. The campus store return policy is supposed to be within ******************************************* my possession. Allegedly, ****** tells me the store emailed me a new return label. I have checked all folders but haven't received anything. The last communion from Follet was 4/26.24. The store has my correct email address as that is where they sent the confirmation of the order. I don't want the hat anymore. I've ordered another one from a different company. I want to return the original. I would like a shipping label sent, or prepaid packaging, and a refund. I've also attempted to reach the store directly, but am unable to do so.

  Business Response

  Date: 05/09/2024

  We are willing to do a full refund on the product, and you are able to do whatever you would like with the item. 

  Customer Answer

  Date: 05/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/09/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/29/23, I placed an order from efollett through the ************** pursuant to an efollett ad offer, which was offering a free 2nd generation Apple Pencil with the purchase of any iPad. I ordered a purple iPad Air and apple pencil for a total of $607.84. The cost was promptly taken out of my account. I got an email on 10/2/23 stating that the iPad part of my order was "fulfilled," got no further updates or information, the tracking number did not work, and I came home a week later to an iPad that had been sitting on my doorstep outside all day. When I opened the box, the iPad was gray rather than the purple that I ordered. I reached out to the ************** and was informed that this was an efollett issue because the offer and devices were through efollett. I reached out to efollett and after being on the phone for about ***** minutes, my call was disconnected. I was exhausted for a number of reasons and gave up for the time being. on 10/18/23 I got an email stating that my order had been cancelled, the reason being "payment declined." I reached out to efollett on 10/19/23 and struggled on the phone for a long time before I was able to make ANY progress. I have reached back out via email to the representative I spoke with multiple times and continue to be told to be patient. it is now 11/9/23 and I still have gotten no updates or information outside of "be patient." And idk man I'm only a second year law student but this feels illegal.

  Business Response

  Date: 11/10/2023

  We have placed an order for the correct Ipad (purple)  We will need customer to bring back the Gray one that was shipped in error.  Store will be in contact with the customer to arrange pick up.

   

  Customer Answer

  Date: 11/12/2023

   
  Complaint: 20851230
  
  I am rejecting this response because: I want it to be clear in our communications that both of the correct items are being shipped to my campus bookstore, being the purple iPad and the ************* pencil. I would also appreciate a timeframe within which the items will make it to the store. I of course still have the gray iPad and will take it to the store for exchange when both items are ready for pickup. 
  
  Thanks,
  
  ***********************, BSW, QSAP
  JD Candidate 2026