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Business Profile

Optometrist

Sullivan Ostoich Eye Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/29/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 04/27/24 I went to this eye provider for my annual exam. They originally told me that my eye exam would be covered. The only thing I had to pay for was if I wanted the retinal image of *****, which I accepted. When I went to checkout, they told me I had to pay $386. Without thinking I just paid it. But then when I went home, I called the office because I was confused. So they said I owed that amount because I wasn't buying glasses through them AND in addition they realized they didn't charge me for something so they said I still owed them $45. I refused to pay and said I'd be reporting them for deceptive practice. Had known this and had they disclosed this to me, I would have went to a different eye doctor. Also because supposedly I have this pending $45 credit to my account, which I refuse to pay, I don't want them sending me to collections and negatively affecting me.The doctor conducted an eye exam and a contact exam (I know I had to pay for the contact exam) but was under the assumption the eye exam would be fully covered.

    Business Response

    Date: 04/30/2024

    According to the complainant's insurance, they have coverage for an exam. Everyone in the office is instructed to explain that patients have coverage. The patient has coverage, but the details of coverage depend on if the patient is purchasing glasses. Copays and discounts are up to the insurance. Patient's coverage depends on what plan they opt into. I have attached the patients plan. 
    It is the patients responsibility to know and understand their own insurance benefits.

    If the patient has another insurance that covers more, we are happy to submit to that insurance and refund the patient accordingly. Unfortunately, charging the patient any differently for the exam with the insurance we were provided would be insurance fraud and not in line with our VSP provider contract.

    The office will write off the $45 self pay retinal screening that the patient opted for since it is our fault that we did not collect at the time of the exam. The patient will not be going to collections for that.


    Customer Answer

    Date: 04/30/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************************

Sullivan Ostoich Eye Center is NOT a BBB Accredited Business.

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