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Business Profile

Chimney Repair

Chimney Care Guys LLC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Bradley E

    Date: 09/18/2023

    Bradley E

    Date: 09/18/2023

    Unfortunately The Chimney guys installed a faulty real fyre fireplace product and it was defective. They tried repairs and it was still not working; and my wife and family felt unsafe as it would not turn off when switched off. Upon asking for it to be removed; the company refused to refund or remove the product. I don't think this is a good business practice and I will be taking this company to small claims court.

    Chimney Care Guys LLC

    Date: 09/18/2023

    This is just not true. We came out to assess the unit the same day the issue was raised.  The technicians found no problems or defects with the unit.  The customer did not use the product in the way its intended ( did not operate properly despite being instructed personally). Even though we found no problems we immediately offered to replace the unit under warranty. The customer refused. As per the contract that was signed we do not offer returns after 30 days. Our technicians did remove the unit free of charge per the customer's request. We offered our help in resolving this matter. The customer refused all avenues.  We have emails and copies of all conversations and contracts. 

Chimney Care Guys LLC is NOT a BBB Accredited Business.

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