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Business Profile

Dental Services

Dental Arts of Huntley

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/22/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business charged me 5316.80.for 8 teeth to be pulled. I was told that the dentures were included in that price. That was on January 26th. When I went back in 2 months, he wanted an additional *******. Then he made a claim to Cigna showing *******, ****** Per tooth. I got mad and walked out. My responsibility was only ******. He received *******. They owe me *******. I don't have access to download all my receipts but I can mail or email them to you. Please help. I'm 67 years old and they took advantage of me.

    Customer Answer

    Date: 05/29/2024

    Please correct my math error. I paid dental arts of Huntley $****** more than than stated. Any questions please call me. There is a ****** debit charge right above the ******* dollar charge.    

    ***************
    ************

    Business Response

    Date: 05/31/2024

    Better Business Bureau
    *************************************************
    *******, IL  60601

    Thank you for allowing us to respond to the complain made by *********************. 

    ********************* was originally seen at our office, Dental Arts of Huntley on 12/15/2023. A no charge consult was done and a panoramic radiograph was taken that was billed to insurance. After discussing with *****, a Treatment plan was created that included her treatment to be completed in 2 phases. Everything was explained to her in detail and she signed both phases treatment plan. Please see Treatment Plans attached.

    Phase 1- Interim Maxillary complete denture, Extractions of Maxillary teeth and 4 Endosteal Implants. Cost of phase 1 was $5816.80. Please see the Treatment plan attached. This was suppose to be done in Jan 2024.

    Phase 2- Precision attachments over Implants and a final Complete maxillary over denture. This was suppose to be done 2-3 months after phase 1 is completed. We even wrote it on the treatment plan that it will be done after March 2024.

    Due to waiting period on her dental insurance policy, Her insurance only covers extractions. We have received only $278.40 for her extractions from insurance. Her claim that we received $1080.00 from Insurance is not correct. Please see Estimate of **** and billing statement attached.

    On 12/21/2023, She paid us $500 + $5316.80 as deposit for phase 1 treatment. $500 for the interim denture, $316.80 for extractions and $5000 for her dental implants. Please see credit card receipts attached.

    On 01/26/2024, Phase 1 was successfully completed.

    On 02/06/2024, A post op visited was completed and ***** was healing great.

    On 04/05/2024, ***** came in to start phase 2 of treatment plan. She had healed really well and cost of phase 2 treatment plan was shared with her again. She did not want to pay any more for her treatment and left the office.

    There is no case here for a refund or us taking advantage of her. Everything was explained to her and she signed all documents. She paid us for phase 1 and phase has been successfully completed.

    Hope this explanation helps. Please feel free to reach out to us at ********************************************************** or ********** for any additional questions or concerns.

    Thank you

    ****************************** DDS

    Dental Arts of Huntley

Dental Arts of Huntley is NOT a BBB Accredited Business.

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