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Business Profile

Mail Box Rental

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mail Box Rental.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a package order with the UPS store on February 27 in *******, ******** going to ************** and requested that the package be delivered the following morning on February 28 I paid $148.04 for the assurance that it would be delivered next day The delivery did not show up until Monday, March 2 I went to the store to ask for a refund since the delivery did not show up as requested, and was told that the request hadto go through corporate That was over three weeks ago and I have yet to receive my refund. I have gone into the store several times and keep getting delayedthat the store cant do anything. They have to get to the approval for from corporate.

    Business Response

    Date: 05/28/2025

    We have been actively working with our *** Claims Team to get this matter resolved, but unfortunately, we have not yet had any success. We understand that a significant amount of time has passed since the claim was submitted, and we truly sympathize with the customer's frustration. From the beginning, we have diligently followed the required corporate process, which applies uniformly to all *** Store locations, in order to seek reimbursement for the customer. When the customer visited our ********************** in March, we explained that we are required to adhere to *** corporate procedures and that the reimbursement must come through the claims department, not at the store level. This is because the store is billed directly for the shipment and does not retain those funds. As such, we can only issue a refund if the error originated from our store. We remain committed to supporting the customer and are continuing to follow up with the claims department to help bring this matter to a resolution as soon as possible.  
     
    If you should need any additional information, please do not hesitate to contact us.  
     
    Thank you,
     
    Mickey 
    Store Manager
     
    Thank you,
     
    Your Friends at The UPS Store
     
    The UPS Store 6063
    ************
    *************
    Huntley, IL, 60142

The UPS Store is NOT a BBB Accredited Business.

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