We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Transitional Housing

Alden Estates-Courts of Huntley, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transitional Housing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***************************** (mother) was in the care of Alden Estates on January 15, 2023 when I reported to the nursing station that her left hearing aid was missing. I was told an incident report was filed by the Head nurse of that station on January 17, 2023. A meeting of the caregivers and myself was held on January 26, 2023. Attendees were *** ************** *** (Nursing), and ***** (Therapy). I asked about the misssing hearing aid and when I should **************** and work to replace it. I asked about the plan for reimbursement for the new hearing aid. I was told that I would need to cover that with *****************************. Between January 26th to March 30, 2023 I had made an attempt over 20 times by phone to contact *****************************. Each time I was told she was either on the floor or in a meeting. Each time I left my phone number and a message regarding reimbursement for my mother's lost hearing aid. Upon my many visits between 1/5/23 to 3/31/23 I had no less than (5) conversations with *** regarding the status of the hearing aid. Each time she stated that was the repsonsibility of ***************************** and she would tell ******** I had asked for an update. ***************************** was in the care of Alden Estates of Huntley until March 31, 2023. I waited the full month of April for an invoice payable by me of $3,000.00 for private care for ******. I received that invoice on May 2, 2023. The invoice was paid by check and sent by mail on 5/16/23. I sent ******** (4) emails from 5/2/23 through 5/17/23. I got no reply at all by either phone or email. I phoned Alden Estates today and asked to speak with either *****************************, *************************, or *****************************. All were not available. I left my name, phone number, and reason for the call with ***** to give to all (3). I asked for a return call today. It is now 6PM and again nobody has returned my calls or emails.

Alden Estates-Courts of Huntley, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.