Business Profile

Collections Agencies

Brown & Joseph, LLC

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Complaints

This profile includes complaints for Brown & Joseph, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

84 total complaints in the last 3 years.
37 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/11/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a business policy with nationwide that I was no longer able to use per business needs were not being covered so I switched companies from ********** to another, now I have **** ****** harassing me. Shes threatening that my new policy is in danger of being canceled. The calls need to stop. There is no money owed. The charge is erroneous and incorrect. I would like for the nuisance to stop. And I would like for this complaint to be public. in case anyone else is being harassed by this person. Anytime I attempted to speak to **** ****** ***************** from Joseph and Brown LLC she would hang up on me. Just call me back a couple days later. The harassment needs to stop. As this charge is incorrect and **** is unprofessional unpleasant and incorrect.
Business Response
Date: 10/17/2024
This is in response to complaint number ******** filed by ***** ****.
On August 16, 2024, we received an account for collection from our client, ***********************************, in the amount of $268.00 against ***************************.
In the complaint, Mr. **** explains that he does not owe the debt and would like no further contact. I have attached the billing details from Nationwide that show in detail the amount due. We did review the account and found nothing wrong or erroneous.
As a third-party debt collector, we are unable to delete debts. However, we can confirm that our firm has not furnished any information to the credit bureaus.
Our firm prides itself on treating debtors in a dignified and respectful manner; and most importantly within the bounds of legal and ethical standards. Please let this serve as confirmation that our firm has closed this matter internally and that no additional contacts will be made by our agency.
We sincerely hope that you find our response satisfactory. Please do not hesitate to contact us for further clarification or inquiries regarding this issue.

Thank you,
***************************************************************
Initial Complaint
Date:10/06/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been contacted by Brown & Joseph LLC to collect a debt I allegedly owe to ******* Pet for $616.65. I spoke with ******* regarding this matter and they ensured me they do not use debt collectors and this is a scam. I have no outstanding balance owed to this company. They did not "overpay" me.
Business Response
Date: 10/11/2024
This is in response to
complaint number 22387735 filed by Rose Schisler.
On August 16, 2024, we
received an account for collection from our client, MetLife Pet, in the amount
of $381.46 and $235.19 against Rose Schisler.
In the complaint, Ms. Schisler
explains that she would like the debt deleted, as she was not overpaid. In
light of this complaint, our firm has decided to close the matter and refer it
back to our client with the proper notation.
As a third-party debt
collector, we are unable to delete debts. However, we can confirm that our firm
has not furnished any information to the credit bureaus.
Our firm prides itself
on treating debtors in a dignified and respectful manner; and most importantly
within the bounds of legal and ethical standards. Please let this serve as
confirmation that our firm has closed this matter internally and that no additional
contacts will be made by our agency.
We sincerely hope that
you find our response satisfactory. Please do not hesitate to contact us for
further clarification or inquiries regarding this issue.
Initial Complaint
Date:09/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** from Recovery Partners is attempting to collect a debt. I have spoken to her and explained the situation and asked for an email address or fax to send the paperwork necessary to remove me from the call list. I have paperwork proving I filed bankruptcy on the car in question and my husband actually called to verify this information. He was the one in possession of the car at the time of the accident. We have been separated since January 2023.*** continues to call other people trying to reach me even though she has my contact information and has spoken to me directly. I want to be removed from this list and for her to stop harassing me and other people trying to reach me. I was not in possession of car and I have not lived in that area since January 2023.
Business Response
Date: 10/04/2024

October 4, 2024

Better Business Bureau of Chicago
& Northern Illinois
121 W Wacker Drive, Suite 2000
Chicago, Illinois 60611

RE: Complaint ID 22277519

Dear Sir or Madam,
This is in response to
complaint number 22277519 filed with your office by Dawn Watson
(“complainant”).
Our client, Progressive
Specialty Insurance Group, retained our services for the recovery of a claim in
the amount of $ 2,158.11against Dawn Watson. This claim resulted from an automobile
accident involving one of their insured and the car owned by complainant. Our
client’s records show that the date of the loss that gave rise to the claim was
February 27, 2024. The loss occurred at 2907
Temple Ave, Cincinnati, OH. Our
client subrogated the right to recover damages incurred by their insured in the
amount referenced above.
We understand that complainant believes she does not owe this
due to bankruptcy or possession of the vehicle on the date of loss. We have not
yet been provided any bankruptcy details; we would require chapter, case
number, and filing date. We would also need a bill of sale proving that Dawn
Watson was not the owner of the vehicle as of 2/27/24, this has not been
provided. There was no insurance on the vehicle, Sentry denied claim 96A304057
due to no coverage. In order to resolve this matter, we kindly ask complainant
to contact our office at Rep Contact info: Ana Yanez [email protected] at
480-747-9856.

We sincerely hope that you
find our response satisfactory. Should you have any questions, please do not
hesitate to contact us.

Sincerely,

Kathy Burrell
Licensing and Compliance Specialist
Email: [email protected]

Customer Answer
Date: 10/04/2024

Complaint: 22277519

I am rejecting this response because: I have emailed all of this information twice. I have spoken to Ana. I am no longer interested in communicating with this company. This company has nothing to do with me. They are a collection company. I have provided the requested information and will no longer be responding. My bankruptcy is now public record and I have no interest in any further communication. This has transitioned to harassment and I have no desire to continue to deal with it.

Sincerely,

Dawn Watson
Business Response
Date: 10/11/2024
We respectfully stand by our initial response.
Initial Complaint
Date:09/04/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
September 4, 2024 3:36pm Spoke to ****** ****** whom was very rude and disrespectful. She threatened criminal and legal prosecution. Once I advised her that I was recording she then acted as if she was leaving a message. She mocked and giggled throughout the entire conversation, she talked over me and was very condescending. I put the company on notice that I intend to report them for their abuse illegal tactics and also advised that I recorded the call. Looking at the other reviews here I see that this is an ongoing issue with this company and their normal behavior.
Business Response
Date: 09/12/2024
September 12, 2024

Better Business Bureau of ******* & *****************
***************************************************************************************************

RE: Complaint ID ********

Dear *** or Madam,
This is in response to complaint number ******** filed with your office by ****** ****** (complainant).
We understand that the complainant is disputing this matter. Our client, Biberk Business Insurance,retained our services for the recovery of a claim in the amount of $3,625.44 against **************. The balance was placed with our office August 2, 2024.
In the complaint, Ms. ****** would like no further contact from Brown and Joseph. In light of this complaint, our firm has decided to close both cases and refer them back to our client with the proper notation. As a third-party debt collector, we are unable to delete debts. However, we can confirm that our firm has not furnished any information to the credit bureaus.
Please let this serve as confirmation that our firm has closed this matter internally and that no additional contacts will be made by our agency.
We sincerely hope that you find our response satisfactory. Please do not hesitate to contact us for further clarification or inquiries regarding this issue.

Sincerely,

Licensing and Compliance Specialist
Customer Answer
Date: 09/12/2024

Complaint: 22240059

I am rejecting this response because: This has nothing to do with the illegal activity done by this business nor the unprofessionalism. Even the fact that they are disclosing the information of a disputed account and amount as well as a personal business matter. This as well as the recordings I have will be forwarded to my attorney for further review

Sincerely,

****** ******
Business Response
Date: 09/16/2024
We stand by our original response.
Sincerely,

***** *******
***************************************************************
Initial Complaint
Date:08/28/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a letter stating that as of August 9, 2024 I owe $3440.57 on a supposed account number ***********. The letter states that its a debt owed to MetLife Disability Offset. I contacted ******* and they told me they don't use any debt collectors and that I have never owed them anything, that its likely a scam.
Business Response
Date: 09/09/2024
Please find our response enclosed.
Customer Answer
Date: 09/12/2024

Complaint: 22212083

I am rejecting this response because:
Regarding the debt you claim I owe. As of 9/11/2024, I have not received any documentation or EVIDENCE to support your claim.
I would like to reiterate that I require clear and verifiable proof of the debt before I will consider making any payments. Please provide the following information:
* A copy of the original contract or agreement that outlines the terms of the debt.
* A detailed statement of the account, including all transactions and interest charges.
* Any court judgments or legal documents related to the debt.
I will NOT contact you outside of BBB website as you requested. All contact is to remain here.
Sincerely,
*****************************
Business Response
Date: 09/12/2024
We respectuflly stand by our initial response and would like to reiterate that all collection activity has ceased and there will be no further contact with complainant regarding this matter.
Customer Answer
Date: 09/24/2024

Complaint: 22212083

I am rejecting this response because: In this case I am looking for a "debt validation claim".
I'm asking Brown & Joseph LLC to kindly provide:

- A full detailed list of the payment history.
This would be ideal to see when exactly, if at all, this supposed overpayment that came to me.
- I want to see the original signature I agreed to on the contract with 'Metlife Disability Offset'
- I ask you provide a chain of title you have on this debt.

Sincerely,

****** ********
Business Response
Date: 09/24/2024
Good afternoon,
Brown & Joseph validated this debt on the letter dated August 14, 2024 sent to complainant. Additionally, we verified this debt in our original response to this complaint and provided a notice of explanation of benefits along with our response. The explanation of benefits clarifies that Brown & Joseph is a recovery vendor for *******. Moreover, following complainant's request, we ceased all collection activity and closed the matter within our agency. In complainant's latest rejection he requests a signed agreement; we are enclosing a copy of the signed Reimbursement Agreement executed by complainant on August 3, 2023.
We sincerely hope that complainant finds our response satisfactory. We reiterate that this matter is now closed within our agency. If complainant wishes to discuss this matter with our staff, please contact our collector, ****** ****** at *********************. We will not initiate any communications per complainant's initial request. Alternatively, we kindly ask for complainant to contact our client directly.

Customer Answer
Date: 09/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and although I do not specifically remember nor recognize this document. That is indeed my handwriting and signature. It is honestly puzzling to me. I feel Im without any choice but to accept this debt.

Sincerely,
****** ********
Initial Complaint
Date:08/27/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I dont who these people is constantly calling my phone! Ever since **** and MetLife had data breach I been random calls leaving voicemail different people! I wish these calls to stop harassing me and causing my voicemail to be full!
Business Response
Date: 08/30/2024
August 28, 2024

Better Business Bureau of ******* & *****************
***********************************
***********************

RE: Complaint ID ********

Dear *** or Madam,
This is in response to complaint number ******** filed with your office by ******************************* (complainant).
We understand that the complainant is disputing this matter. Our client, MetLife Disability Offset,retained our services for the recovery of a claim in the amount of $8,850.00 against *******************************. The balance was placed with our office 8/19/24.
I have attached a copy of the original invoice dated 8/19/24. Our first call was made 8/20/24. There was no answer and no message left. Our second attempt was made 8/27/24. Our agent left a voicemail message requesting a return call.
We sincerely hope that you find our response satisfactory. Should you have any questions, please do not hesitate to contact us. Represenative Contact information: *************************** at ************************.

Sincerely,

*************************
Licensing and Compliance Specialist
Email: ****************************************
Initial Complaint
Date:08/02/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been contacted by Brown & Joseph LLC to collect a debt I allegedly owe to MetLife Pet for $432.95. This insurance was cancelled on 03/26/2023 and this collection letter states I owe for service provided through January 25, 2023. I spoke with MetLife regarding this matter and they ensured me they do not use debt collectors.
Business Response
Date: 08/16/2024
August 15, 2024

Better Business Bureau of Chicago &Northern Illinois, Inc
Attn: Customer Relations Representative
******************************
*******, *******; 60601

RE: ID# ********

Dear *** or Madam:

This is in response to *************************. On July 12, 2024, our client,MetLife Pet, placed a claim for recovery with our firm, in the amount of $432.95 against ***********************. From the complaint, we understand that the complainant is requesting no further communications from our firm, as he seems to dispute the amount is not owed.
We received a cease and desist letter dated 8/5/2024. In light of this, we immediately closed the file and referred the matter back to our client with the appropriate notation. Please accept this letter as confirmation that our firm has closed this case and that there will be no further contact with ******************.
We sincerely hope that you find our response satisfactory. Should you have any questions, please do not hesitate to contact me.

Sincerely,

*************************
Licensing & Compliance Specialist
Email: ****************************
Customer Answer
Date: 08/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:07/31/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have received an outstanding amount of mail correspondence from this company claiming I owe over $7,000 in an accident that was deemed not my fault, my insurance was given to the other party via police officer, I already received my payment from the insurance company that they are claiming I owe now due to lack of insurance. My insurance is also going after them for at least half of my damages. The insurance company has assured me they do not have ties with this company and I am speaking with a lawyer for harassment and fraud.
Business Response
Date: 08/12/2024
August 12, 2024

Better Business Bureau of ******* & *****************
***********************************
***********************

RE: Complaint ID ********

Dear *** or Madam,
This is in response to complaint number ******** filed with your office by *********************** (complainant).
Our client, ****************** retained our services for the recovery of a claim in the amount of $7,796.84 against ***********************. This claim resulted from an automobile accident involving one of their insured and the car owned by complainant. Our clients records show that the date of the loss that gave rise to the claim was June 11, 2024. The loss occurred at ****************************************************. Our client subrogated the right to recover damages incurred by their insured in the amount referenced above.
We understand that complainant believes she was not at fault for this accident and that her vehicle was insured at the time of loss by ************************. ; However, it is our understanding that ************************ only accepted 50% liability, which has not been paid yet. In order to resolve this matter, we kindly ask complainant to contact our office at Rep ******* info: ****************************;********************************************************** ************.

We sincerely hope that you find our response satisfactory. Should you have any questions, please do not hesitate to contact us.

Sincerely,

*************************
Licensing and Compliance Specialist
Email: ****************************************
Initial Complaint
Date:07/22/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has sent a letter which arrived today and states that I had until last week to comply with the letter in order to save money. So it arrived after the supposedly time sensitive window it purports to have. Secondly it's saying driver license will be suspended if I don't pay +/- $400. Nothing here about disputing the debt, or verification thereof. Additionally the number provided to call ************** rings to a fax machine so no luck there. And calling the "local" number ************ puts you on hold for a minute then tells you there is no one available to take your call. Account number given is ******* but doesn't show up on website as a legit account. I suspect this business is either a scam, or so inept they don't know right from left. I am not paying anything until I speak directly to someone working here. And if my license is suspended, I will counter *** for violation of fair collection practices where I will seek compensation and punitive compensation.
Business Response
Date: 08/16/2024
My apologies for being late to file response.

Best regards,
*************************
*************************
Licensing/Compliance Specialist
Office: **************
Email: ****************************************
ALTUS | Brown & Joseph | Paragon Asset Recovery | Amalgamated
Initial Complaint
Date:07/10/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Brown & Joseph sent a letter attempting to collect a payment for an account with Global Pay which was closed in mid-April 2024. When closing the account over the phone with the Global Pay representative, I was told to pay a fee of $323.82, which I did on May 1, 2024.Since then I received no further communication until June 25, 2024 when I received a letter from Brown & Joseph that I still owed Global Pay $656.25. Since then, my requests for invoices regarding this unexplained charge, Brown & Joseph has failed to provide any documentation.
Business Response
Date: 07/26/2024
July 19, 2024

Better Business Bureau of ******* & Northern Illinois, Inc
Attn: Customer Relations Representative
***********************************;
*******, *******; 60601

RE: ID# ********

Dear Sir or Madam:

This is in response to ************************* complaint. On June 20, 2024, our client, GLOBAL PAY f/k/a EVO PAYMENTS INTERNATIONAL, placed a claim for recovery with our firm, in the amount of $656.25 against ***** Investment Inc. From the complaint, we understand that the complainant is requesting a billing adjustment.
In light of this complaint, we have closed the file and referred the matter back to our client with the appropriate notation. Please accept this letter as confirmation that our firm has closed this case and that there will be no further contact with Mr. ************************** sincerely hope that you find our response satisfactory.Should you have any questions, please do not hesitate to contact me.

Sincerely,

***********************;
Licensing and Compliance Specialist

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Brown & Joseph, LLC is NOT a BBB Accredited Business.