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Business Profile

DVD Sales

Movies Unlimited

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in DVD Sales.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business continues to send advertisement to my home despite being told to remove me from their mailing lists two seperate times. I was nearly scammed by them during a previously unreported transaction and now wish for this company to cease all contact effective immediately.

    Business Response

    Date: 03/21/2025

    We have submitted a request to have your name removed from our catalog mailing list.  Because the catalogs are pre-printed there is a possibility that you might receive another catalog or two.  Please dispose of the catalogs in a responsible manner.  Thank you. 

    Customer Answer

    Date: 03/24/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:01/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Movies Unlimited is causing a problem again but for a different reason than last time. This time it is in regard to a refund of $152.66 for 7 cancelled DVDs. Been doing business with them for decades in fact just this year alone I spent $3,297.94 on DVDs from them. Just that one problem I sought you out for them taking misinformation from a credit check outfit that gave them faulty information.I have sent emails to their customer services department in regards to where my refund is but nobody seems to be working in that department hence I have no answer and no refund yet!!Wonder if you could ask them what is going on with my refund and how soon I might be seeing it?!!

    Business Response

    Date: 01/17/2024

    ******,

    On 11/7/23 we processed your order# 107326389.  You sent us a check for $152.66 for 7 items.  However, the order was not cancelled and was shipped in 5 different shipments.

    ********************************************************************************

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    All shipments show that they have been delivered.  We do not understand why a refund is being requested as none of these items have been returned for a refund. 

     

     

    Customer Answer

    Date: 01/17/2024

     
    Complaint: 21146262

    I am rejecting this response because:None of the 7 dvd's were ever delivered from Movies Unlimited. If they did send them out it never got here. I had to order them from Critics Choice after I had Cancelled them from Movies unlimited. Hence they owe me a refund $152.66. this is list of  dvds less one ****** of which none were delivered.

    Sincerely,

    ***********************

    Business Response

    Date: 01/22/2024

    Please provide a copy of the cashed check so that we can investigate the issue.  Thank you. 

    Customer Answer

    Date: 01/23/2024

     
    Complaint: 21146262

    I am rejecting this response because: them asking  for a copy of a check that they should have a copy of  in their own records is just a delay  of paying me my refund. Isent them  a sopy of it anyway no it'sup to them to do the right thing and send ma a refund



    Sincerely,

    ***********************

  • Initial Complaint

    Date:12/05/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased on 12/1/23$22.11 with the purchase price for a DVD, they denied getting the order but money was taken out of my checking account

    Business Response

    Date: 12/20/2023

    We are sorry to inform you that the payment was not approved so the order was not processed.  Sufficient time has passed that the funds should have been returned to your account by now.  See attachment as proof of the failed transaction. 

    Customer Service Department

    Customer Answer

    Date: 12/21/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:01/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had placed an order for a few DVD'S yesterday morning the 27 of January 2023. All went well but later in day email sent stating order was canceled because of credit card used. The order number was ********* and was paid through Fortiva Mastercard # ****************. I called credit card carrier and was informed transaction went through. Upon reaching out to Movies Unlimited today they say it is something with billing address and order does not show. What is going on!!!

Movies Unlimited is NOT a BBB Accredited Business.

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