Complaints

This profile includes complaints for Infinity Resources, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Infinity Resources, Inc.

  740 Hilltop Drive Itasca, IL 60143

• 

  Infinity Resources, Inc.

  PO Box 814 Itasca, IL 60143-0814

• 

  Infinity Resources, Inc.

  P O Box 838 Itasca, IL 60143-0838

• 

  Infinity Resources, Inc.

  800 West Thorndale Itasca, IL 60143-1341

• 

  Infinity Resources, Inc.

  P.O. Box 827 Itasca, IL 60143-0827

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancelled this item less than 2 hours after purchasing. Never received an email that the order received and we will be out of town for 2 weeks so we can not have packages delivered. They did bit respond for 24 hrs saying that they can not cancel since it was already shipped which there is no proof it was shipped within the time frame I requested cancellation. I want a cancellation immediately since this company is a fraud and ******* did not set it was a third party vendor when I ordered the item

  Business Response

  Date: 05/22/2025

  This order was placed through the ******* Marketplace. While ******* does offer the option to cancel orders directly through their website, that option was not utilized in this case. Instead, a cancellation request was submitted via email.

  ******* requires all sellers to respond to customer inquiries within 48 hours, and we complied with that policy. However, by the time your email was reviewed, the order had already entered the shipping process and could no longer be canceled.
  

  The package is currently in transit and is expected to arrive on May 27. If you will be away for an extended period, we recommend contacting **** to place a hold on your mail during your absence. This is a free service that will help ensure the security of your deliveries.
  You can track your order using the following link:

  ********************************************************************************

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/30/24, I ordered $215.27 worth of movies from Deep Discount's **** shop. I had expected that when I chose ****** to pay with, it would pop up a separate window allowing me to choose which payment method to use. I wanted to use "Pay in 4" to split the payment, but instead it charged my primary card in full. I contacted DD to cancel within 10 mins of placing the order, and I made the mistake of filing a chargeback with ******. This permanently locked **** and DD from refunding me (even if the chargeback was removed, which it was). I contacted DD directly, which told me to send the items back for a refund. Unfortunately, they were stolen from my porch. DD was willing to refund anyway when spoken to on phone support, provided I sent proof that **** could not refund me themselves. I obtained this proof from **** and emailed it to DD, but at this point DD began acting like they had not promised me a refund and ignoring my contact. I just want the refund, no more, no less. I have email records of me sending the letter from ****, which I can provide once I figure out how to make them into a PDF. I am willing to go to small claims court to get my money back. What bothers me is that they promised me the refund, I went through a lot of hassle and phone calls to get the email, and now they act like they never promised.

  Business Response

  Date: 04/28/2025

  Regarding the above-mentioned complaint# ******** .  The customer sent a cancellation request that we were unable to honor because the order had been sent to be processed in our distribution center.  The customer decided to take actions and file a dispute due to him not receiving the order.   We updated the dispute and provided tracking information that showed that it was currently in transit.   The package was ultimately delivered to the address that was requested.   He went on to acknowledge that theft is a common occurrence.  He willingly placed an order and asked for it to ship to an address where it can easily be stolen.   We cannot be held liable for his actions.    

   

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23118534
  
  I am rejecting this response. As stated in the initial claim:

  1) company rejected cancellation of order request sent within an hour of ordering their own volition.

  2) it was a holiday weekend so even if the message was sent to their distribution center, it could not possibly have shipped. Company intentionally marked order as shipped on Sunday morning and then did not provide tracking until the Tuesday after the holiday, suggesting order had 48 hours in which it could've been cancelled.

  3) most importantly: AFTER order was not only shipped and dispute with card filed as alternative attempt to block order, company promised refund -- point blank, unambiguously "yes, we will refund you in full" -- AFTER item was stolen from porch, with full understanding item was stolen. As stated in original complaint, customer service initially asked for item to be returned for refund. When item was stolen (possible in the neighborhood I live in, but not common -- and there is no other place I can get my mail), they were willing to refund during the call to customer service but could not due to the way **** and ****** lock the order after a dispute. They requested proof from **** that the dispute could not be lifted in order to refund my money through alternative methods. I provided them this proof, which I have saved and documented, and after that they reversed their position and claimed I could not be refunded.

  The core of the complaint is them reversing their documented position of having promised me a refund. They also are falling back on the locked entry, and I want them to explain: if the locked entry prevents a refund, and I had gotten the items back before they were taken and returned them, how would they have refunded my money then? 

  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:12/30/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged on 12/06/2024 , ****** by Deepdiscount com to my **************** credit card. The order number was 3371-6590-6304SA. It was shipped by *** with the tracking number of 1Z01875F4244788391. Two items were to be in the order. One item was ****************** ******* Diamonds record album and the other items was a ***** **** CD box set called Hear My Song. When the order arrived, only ****************** record album was included. There was an invoice inside the mailer for both items , however the ***** **** box set was not included. It would have been physically impossible for a large CD box set to have been shipped in a record nailer. I have called them. I have emailed them. They say they will look into it. There has been no response. I have had no luck in getting any assistance from Deepdiscount.com I would like for them to mail my merchandise to me. If they won't do this I would like for them to refund the cost of this one item from the order. The item cost ****** plus 6.99 shipping plus 9.45 percent tax but again, I would rather have my merchandise sent. Any help you can provide would be greatly appreciated.

  Business Response

  Date: 01/20/2025

  UPS has completed its investigation and is taking responsibility for the missing item.  A replacement order has been processed and is currently in route to you.  As of today, the shipment is expected to arrive on 1/24/25.  You can track the shipment on the following page:

  ********************************************************************************

  Thank you for your patience on this matter. 

  DeepDiscount

• Initial Complaint

  Date:12/20/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Throughout the entire order process of this order on deepdiscount.com, EVERY single step of the order (after using code Santas to receive expedited shipping) their website stated that I would receive my order between 12/20-12/23. After finalizing my order, the confirmation number/order page then stated 12/23-12/25. Receipt email stated the same.Talked to customer service since they have zero options to cancel orders on site as receiving it on or after Christmas when their entire process stated previously that it would arrive before Christmas was unacceptable. The customer service *** was completely unhelpful/had an attitude. He refused to cancel the order and recommended that I call back in the morning once customer service reopened. The order was marked as shipped prior to customer service hours opening, so bc customer service refuse to help me the night prior and the item was already shipped before customer service open the next morning there's literally nothing that I can do now about this order and according to when I just checked the shipping via **** website the order is now not scheduled to arrive until December 26th. So not only did their website advertise that the expedited shipping would get the order to me prior to Christmas (*****) and then their site changed the expected delivery date AFTER purchase to the 12/23-12/25 but now it won't even arrive until after that...And yes, after I put in the code "SANTAS" in, Yes I did make sure the expedited shipping option was selected. And it was selected throughout the entire process all the way up until I clicked the final button to purchase. But then once I received my receipt via email the expedited shipping credit is there, but the actual shipping price is listed as standard shipping, so evidently they have an issues in their system to where it just likes to autoswitch the shipping down for some reason.Also, at least the customer service *** that I talked to was completely unhelpful.

  Business Response

  Date: 12/26/2024

   

  This is the response we sent the customer when we received his complaint. 

  Thank you for a breakdown of what occurred.   All dates provided by us are based on ********* that is provided.  **** also gives you an estimated delivery date based on ground conditions.  As you are aware, things change quickly, the package was just delivered today 12/23 which was within the initial promised delivery window.   
  
  Once the order is sent to be processed in our distribution center, we have no ability to cancel an order for in stock items.  This is something that we will look into changing next year but right now, there is nothing that could have been done at that time.  Asking you to call back the next day and being rude was unnecessary and we apologize for that.  
  
  We hope that you look to us in the future for any of your entertainment needs.  

  DeepDiscount

  Proof of delivery:

  *************************************************************************************************************************

  Customer Answer

  Date: 12/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:09/04/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Given coupon code from Deep Discount (DD) for percentage off of in stock items. Purchased 2 in stock LPs on 08/02/24 for $72.19. Received confirmation e-mail from DD that these items would be received 08/12/24 to 08/14/24. Never received items nor any communication from DD. On 08/31/24, logged into DD account to discover that, despite money being taken from my account on 08/02/24, DD had not processed the order until 08/30/24. Additionally, the items ordered were now listed as back ordered. Via DDs website form, requested cancellation of order and refund of money spent. Response from DD was that due to their quick processing time and that the items were in stock, they could not cancel my order nor refund my money. Am confused by the claim of a quick processing time as the order was not processed until 28 days after it was placed and 16 days after the products were allegedly to be delivered. Am also confused by the refusal to cancel based on the item being in stock as my account clearly shows the items as back ordered. Would like the order cancelled and my money refunded ASAP. Would also like DD to remove my e-mail and phone number from their databases as I wish to never do business with this company again.

  Business Response

  Date: 10/02/2024

  BBB,
   
  In regards to the recent complaint from Mr. **** *******.  We understand the frustration due to the delay in shipping but once an order enters the shipping process, we are unable to cancel the order.   The order shipped via **** on the same day that the compliant with BBB was filed.  It was delivered on 9/9/24 as tracking shows:
   
  ********************************************************************************
   
  If he wishes to receive a refund, he may return the order using the attached pre-paid return label.
   
  We have removed his name from our e-mail list as he has requested.  
  

  
  

  Customer Answer

  Date: 10/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:07/01/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DeepDiscount order #****-6533-9464SA Id placed an order on 6-22-2024 for 2 items. 1 cd and one record. The person that packed the items did a care less job and as a result the record jacket is creased and the cd case is cracked. I sent a request to these people informing them of the problem and I requested a replacement shipment for both items. As of 6-28-2024 I have not received any response. This is unacceptable! If I cant get a replacement then I want a full refund. Can someone please help?

  Business Response

  Date: 07/30/2024

  BBB,

   

  We would like to re-open this case.  The customer requested a partial refund for the damaged items and not a full replacement.   A refund was processed on 7/2/24.  See customer email and credit card transaction below.

   

   

  

   

  

   

   

   

   

   

   

   

   

  Nasdaq:AENT

  ******************************* Sr. Director of ************************************identifyelement="371"> **************************Bloomingdale, IL 60108 **************************************** o ************

   

  Websites

  www.ccmusic.com

  www.ccvideo.com

  www.deepdiscount.com

  www.importcds.com

  www.moviesunlimited.com

  www.popmarket.com

  www.wowhd.com

  www.blowitoutahere.com

• Initial Complaint

  Date:03/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name is ***********************************. I made a purchase on Deepdiscount.com for a physical movie called "OldBoy Blu-ray 4K2" on January 25, 2024. I used my **** credit card to pay for it. I received an email confirming my order and later on, I got another email confirming my shipping. However, even after days and weeks had passed, I did not receive any email regarding the arrival of my package. I checked my PO box, apartment mail room, and even asked my neighbors, but I couldn't find my package. When I clicked on the **** link provided, it showed that the package had arrived on January 29 in a parcel locker. However, my apartment doesn't have any parcel lockers.In early February, I contacted Deepdiscount for the first time to inquire about my package. They asked me to provide my shipping address again, which I did. They advised me to check with my neighbors and administration, but I had already done that. I waited for the package to arrive, but it never did. I informed Deepdiscount about this, and they said that they would refund my money since the movie was no longer in stock. However, I waited for weeks for the refund, but it never came. I had to send another email to inquire about my refund, and they replied that my refund had not been approved by management. I want to make clear that they never tried to contact me to say that they were not going to do the refund. This reply email is the last I've heard from them (March 6). I have sent two emails to follow up the case and have not received an answer. I just want to get a refund on my purchase if the movie is never going to arrive.

  Business Response

  Date: 03/26/2024

  We do have the item available and can send a replacement.  Since the original shipment did not reach you do you ***** a more secure location to send this to?

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order arrived damaged so I contacted Deep Discount for a return, they gave me a shipping label and it states that it arrived on September 18th. I have been waiting for over a month and a week for this return and have been strung along by customer service this entire time, they claim the warehouse did not receive it despite **** confirming that it was delivered to them. They give me the runaround saying the warehouse is looking for the package despite them already saying they haven't received it so they can further continue to not give me my refund. I get told each week to wait a few days and then when I wait those days, I'm told to wait until the next week; this happens week after week with no resolution. I have been told that a supervisor would call me but they never do and anytime I ask to speak with one the customer service says no or hangs up on me.

  Business Response

  Date: 12/06/2023

  We apologize for not responding in a timely manner.  We were holding out hope that the shipment in question would show up in our warehouse.  Unfortunately, that did not occur.   We provided a return label to send the items back via **** # **********************.   **** shows that a package with that tracking number was delivered to ************** **.  However, none of the items on his order were processed as a return.  The likelihood of an order with 18 items being received and not processed are slim to none.

   

  We majority of the time we give our customers the benefit of the doubt in most situations.  Because this customer spoke with several representatives including 2 supervisors and his story kept changing, we did not feel that this customer was being honest.   We felt that he was attempting to defraud our company.  Despite this, on November 28th we issued a refund of $402.56 under PayPal transaction ID *****************.

   

  We would appreciate this complaint being closed in a more positive manner.  Thank you.

   

   

  

  *******************************

  Senior Director of Sales Support

  ***************************************  **************** 60108

  Office  ************

  Email  ****************************************

  Customer Answer

  Date: 12/06/2023

   
  Complaint: 20787745
  
  I am rejecting this response because:

  This response is nonsense; the tracking confirms it arrived to your facility. It is your responsibility and not mine if you fail to process a return for several months of a box sitting just there. It should not have to be my responsibility to waste my time for hours on end just to talk to your outsourced/out of the country agents. 
  

  I do not appreciate getting called dishonest; my story NEVER changed from the first day I had to call in. I would know because I literally had to repeat the same story every week because your agents did nothing in regards to my problem but tell me to call back next week. It was your outsourced agents from out of the country that gave me false and conflicting information. Also YOU did not issue a refund, you failed to properly respond to the PayPal dispute (you have another nonsensical response there that PayPal denied) meaning it was automatically issued by PayPal and not you. The fact that I even had to dispute the charge with PayPal after months of zero resolution demonstrates how this is not a professionally run company.

  Business Response

  Date: 12/07/2023

  The PayPal transaction page clearly shows that we issued the refund. 

• Initial Complaint

  Date:08/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I backordered ************** Season 6 on August 2, 2023 and was billed for $31.01.I requested a refund on August 3, 2023 because I discovered that the item I paid for is out of print, so the backorder will never be filled.My attempt to contact the business and request a refund has gone ignored.My order number is 2141-0593-7233SA I want my $31.01 returned to me.

  Business Response

  Date: 08/21/2023

  it appears that ************** was confused as to what he was seeing on his account.  When you place an order on our website we obtain a temporary authorization to charge.  That is done to ensure that the account is in good standing an that funds are available to pay for the purchase.  When the authorization is unused, the pending charge falls off.  As you can see on the attached document, the authorization expired so there is no charge or pending charge on their **** account. 

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a CD set (order number 2782-2085-2872SA), but it arrived damaged due to poor packaging. I returned it for a full refund, which I have still not received it as of 11/5/22. It was delivered back to them on 10/22/22, I called on 10/28/22 and was told it hadn't been scanned in within their warehouse, called again on 11/5/22 and this time I was told they tired to issue a refund back to my credit card on 10/25/22, but there was an "error" and I should call again next week. They are giving my conflicting information and giving me the run around. I believe they are fraudulent and trying scam me out of my refund.

  Business Response

  Date: 12/21/2023

  This complaint was responded to on 11/16/22.

   

  As seen below, the refund was processed on 11/9/22.